Word Crashes when I load a document

Anonymous
2018-01-27T13:03:35+00:00

I have been using Word 2016 for 8 or 9 months now with no problems, but now when I open any document is crashes, ending up with the following message box.

I have tried to repair word using quick repair and online but this doesn't work.

The same error occurs when I start PowerPoint, but Excel is unaffected!

I am running Windows 10, fully updated.

Office version ass below

with anti virus

Its driving me nuts, any help would be appreciate, I have bought licences for 3 years?

Best regards

Carl

Microsoft 365 and Office | Word | For home | Windows

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  1. Vijay A. Verma 104.9K Reputation points Volunteer Moderator
    2018-01-27T15:02:07+00:00

    Try following one by one and see after every step whether it resolves the issue-

    1. Login to Windows with a new user profile and see if problem is resolved.
    2. Sometimes, add-ins can cause problems. To determine, if add-in is a problem start your application in safe mode and see if problem has gone away.

    To start in Safe Mode -

    Hold CTRL key and click on application icon and don't release the CTRL key till it asks you for Safe mode confirmation.

    If yes, then start application normally and disable add-ins one by one and start application again every time you disable an add-in to determine the culprit add-in.

    To disable add-in > File > Options > Add-ins > Down below you have Manage: Com Add-in : Press Go > Untick the Add-ins to disable and tick to enable them

    1. Sometimes, this is caused due to application not being able to access the default printer. Close all office applications and change your default printer through Start > Devices and Printers to another printer. It may be some physical one or One Note or XPS or PDF or anything else. If this is the problem, then you will need to update your printer driver for default printer.
    2. Many third party applications also cause the problem like Tuneup Utilities, Abby Finereader, Kaspersky / Avast Anti Virus etc. See if you have any of them installed. Close them one by one and see whether it helps.

    Start your computer in Safe mode with networking and see whether the problem is solved. If yes, then some program is causing the problem.

    https://support.microsoft.com/en-us/help/12376/...

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