Exchange 2019 Addressbook download issue

Rajith Minni 1 Reputation point

Hi All,
I have exchange 2019 server and outlook 2019 one of the user tried downloading address book it is giving error "task email address reported error (0x8004010F): The operation failed. The object cannot be found. All other users its working fine.Can you help
Thanks Rajith

Exchange Server Management
Exchange Server Management
Exchange Server: A family of Microsoft client/server messaging and collaboration software.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Ashok M 6,466 Reputation points

    Hi @Rajith Minni ,

    Try running the Test Email Autoconfiguration in users outlook profile and check if Autodiscover is working fine and OAB URL is populated. Since its for one user, try creating a new outlook profile from client side and from server end, try moving it to another database.

    If the above suggestion helps, please click on "Accept Answer" and upvote it.

  2. Rajith Minni 1 Reputation point

    Thanks Ashok and ZhengqiLou, I got solution this was conflicting with other outlook profile, I deleted all outlook profiles and deleted all outlook data files and all files in c:\users\usernameAppData\Local\Microsoft\Outlook.Then its started working. Thank you..