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JoFri-2879 avatar image
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JoFri-2879 asked JadeLiang-MSFT commented

Importing Mail rules into an O365 mailbox (shared mailbox)

Hey guys,

I'm trying to import a decent amount of mail rules into a users Outlook (which I didn't like doing, because each user would have to manage these rules individually), but I'm getting the same error importing to a regular inbox as I am a shared mailbox (The way I'm going to attempt to get this to work).

When I try to manually create a mailrule I also get the same error:
"Some of your rules do not have all their options set. If you save your rules, these rules with missing options will be deactivated. Do you want to save your rules" - "Yes"

"One or more rules cannot be uploaded to Microsoft Exchange and have been deactivated. This could be because some of the parameters are not supported, or there is insufficient space to store all of your rules." - "Ok"

....and then the mailrule is unchecked or deactivated.

Literally just trying to do this with one rule based on a "from" address to move it to a "specific" folder. that's all, and I get these two pop-ups every time.

Any one have any idea why this is?

office-outlook-itpro
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JeffYang-MSFT avatar image
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JeffYang-MSFT answered JadeLiang-MSFT commented

Hi @JoFri-2879,

Are you using Outlook desktop client? If yes, what's the version of your Outlook? (File > Office Account > About Outlook). Please make sure you have upgraded your Outlook to the latest version.
And does this issue only happen to your specific Outlook desktop client? Do other user in your organizations have the same issue?

I tried some research and found some possible factors, please try the suggestions mentioned in this article Some rules are disabled, and you receive an error message when you try to create or enable rules in Outlook and see if your issue has any difference.

Any update, please feel free to post back.


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Hey Jeff,

Yes this is within the desktop client O365 version (which I believe is always up to date - Version 2101 build 13628.20448). Everyone that I've tested with has had this issue, for this specific shared mailbox.
For the "rules quota" issue you referenced, this is a shared mailbox, that currently has no mail rules setup. and the first rule I try to import/save/create from scratch, always does this.

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Hi @JoFri-2879,

Thanks for your reply here.

I'm still researching about your issue and will take some time to do similar tests as you to see if there is any difference.
By the way, please check this article: Add rules to a shared mailbox and see if your operations of adding rules to a shared mailbox are proper. Also, to further confirm your issue, please try to add rules to this specific shared mailbox from the webmail side and see how everything goes.

Any updates, please feel free to let me know.

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Hi @JoFri-2879,
Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back.

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JoFri-2879 avatar image
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JoFri-2879 answered

Does anyone have any additional ideas?

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