How to disable a users MFA when their status already shows as disabled

tim richards 1 Reputation point

Hello there

during our project to get users configured in Azure MFA we have gone in to the o365 admin center - users - active users - multifactor authentication, finding the user and enabling MFA so they get the 'more information' screen to setup their ms authenticator app so their mfa status shows as 'enforced'.

however, some users didn't go through that process instead went to After they configure MFA their user account in the o365 admin center - users - active users - multifactor authentication still shows them as 'disabled'. Our issue is that we something have to remove their MFA (ie disable) but are unable to as their status is already 'disabled'.

we are unable at this stage to use conditional access so were wondering if there was a way out there for this to be done

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. AmanpreetSingh-MSFT 56,506 Reputation points

    Hi @tim richards · Thank you for reaching out.

    When MFA is not enabled using Multi-factor Authentication Portal, and users directly go to to do the MFA proofup, they just configure MFA Method e.g., MFA phone call/text message, which populates this information in StrongAuthenticationMethods attribute and the phone attribute under authentication methods of those users. However, as the MFA status of the users is disabled, they won't be prompted to perform MFA while accessing any cloud application protected with Azure AD authentication.

    In short, they just have populated the information required to perform MFA but they won't be prompted to perform MFA until the status is enabled in the Multi-factor Authentication Portal (unless MFA is enabled via other methods like Conditional Access or Identity protection).

    Now, if you want to clear the information that they have populated via, and present them with 'more information required' screen, you can use below PowerShell cmdlet:

    1. Run Connect-MsolService and sign in with Global Admin Account.
    2. Run Set-MsolUser -UserPrincipalName -StrongAuthenticationMethods @() to clear MFA information for the given user.


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