How can I find those files at aren't sync'ing ? (there's always some!)

Question

My onedrive always seems to have a few files that aren't sync'ing - I get the message at the top of the status message that says something like "Syncing 9 files - 123Mb" and this never goes to zero.

I think I understand that these are probably files that are incompatible with OneDrive - so they have characters in the file name that onedrive doesn't like or they are in a path tha is too long for ondrive to handle. Fair enough...

But how do I track them down? Find out which ones they are, so I can correct what's wrong and get them syncing properly?

I sync 20 libraries and thousands of files - help please with idea of how to find those few that aren't syncing.

thanks

Answer 1

Hello , Ginny_Vod

Welcome to Microsoft Community.

According to your description, you can click "Open Folder" to go to the OneDrive folder.

You will see all kinds of icons.

A red circle with a white cross means that a file or folder cannot be synced. You'll see this in File Explorer or on the OneDrive notification area icons.

OneDrive will also check for other file or folder changes and may show "Processing changes" . If OneDrive shows “Processing changes" for a long time, it could be because you have an online file open, a very large file syncing, a lot of files stuck in a queue. To help resolve these problems, read OneDrive is stuck on “Processing changes".

If you're seeing the sync pending icon in File Explorer, read OneDrive is stuck on "Sync pending".

You may see this icon if you sign in to OneDrive with a work or school account. It means your admin has blocked the sync of certain file types. It's most common to block Outlook data files.

If you also sign in to OneDrive with a personal account, the same restrictions will apply.

Learn how to remove an Outlook .pst data file from OneDrive.

Learn more about What do the OneDrive icons mean? (microsoft.com)

Also, if OneDrive is stuck on Processing changes, please try to:

1. Stop OneDrive sync
2. Turn off proxy settings
3. Temporarily turn off antivirus and firewall
4. Reset OneDrive

You can find detailed steps for these suggestions in OneDrive is stuck on Processing changes (microsoft.com)

If this doesn't fix the issue, please let me know, and I'll figure out another workaround.

Best Regard,

Yuhao Li| Microsoft Community Support Specialist