Work emails showing up with a black background

Question

Hi,

Emails that previously had a white background have turned black, they randomly change between white and black for all the users that have access to the inbox.

They were all white up until last week and now all the ones in the inbox from the same source have turned black.

Is this an outlook issue?

Thank you

Answer 1

We also have numerous clients reporting the same issue, it seems to be stemming from the outlook app and O365 versions

Answer 2

Hi all,

For those that were seeing the black background with Outlook Desktop please check if you still repro the issue. The Outlook Team just made a change from the service to mitigate it. The service change normally takes a few hours to be picked up from the client. Restarting Outlook should pick up the change. Hopefully all the clients will have picked up the change by Monday 8/14/23. Please let me know if it's still not resolved by then.

Answer 3

Some clients reporting this to us too - desktop Outlook apps, randomly, OWA appears fine. Very frustrating to say the least.

Answer 4

It’s to do with the formatting of the email and definitely to do with the version of office… We had several computers which were displaying them fine. As soon as I updated to the latest office those emails are black… I suspect changing the formatting of the email will fix however it’s a pain…

Answer 5

still happening here with test email sent 6/29 5PM PDT