the document may be read-only or encrypted

Question

hello

I have restored files after system crash , But when I try to open some word and excel files message pops up ( the document may be read-only or encrypted ) when I press OK, the second message appears (cannot be accessed the file may be corrupted , located on a server that is not responding , or read-only) I modified the folder properties and uncheck the read-only selection for folders, subfolders, and files and choose OK and then come back again, and it's back to how it was

Answer 1

Hi ConstructionIndustry Est,

As per your description, sounds a bit like the registry entries for launching Excel are messed up. after search here is article mentioned you may also have a try to modify registry key and see if the error message appears when you open Office file:

For reference, How can I fix Cannot be accessed the file may be corrupted Excel error

Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology.

Besides, I will appreciate you can try the normal troubleshooting steps 1 by 1 below and tell us the result

1.Make sure you’ve updated Office to the latest version that some issues can be resolved with such method.

2. Try toperform a clean boot in Windowsto determine whether a background program is interfering with Office program.
3. Try to Repair a corrupted workbook . 4.If still can’t work, please try torepair an Office application to fix the problem.

Meanwhile, if it is convenient for you, could you please send your one of problematic Excel file to me so that I can take a look from my side and help you to check the issue/behavior.?

If there is confidential information, then you can send it to me in Private Message

If the issue still persists, could you please provide some information for us to better understand.

1. What’s your Excel version? Open Excel > File > Account > Production Information and share a screenshot of it.  (Please mask your private information.)
2. Does the issue happens on if you crate a new file?

I appreciate your understanding and stay safe!!

Best Regards

Waqas Muhammad

Answer 2

Hi ConstructionIndustry Est,

Feel free to post back if you need further assistance.

Best Regards,

Waqas Muhammad