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Hello everybody
I am using Skype for Business 2016.
However, if I access a virtual Windows
10 client (Hyper-V 2019), Skype does not have access to the camera.
The camera will be connected through the RDP session
also displayed in Skype. However, instead of one image, only the following appears
Report:
«Cannot connect with this camera.
Close any active conversations or other programs that are
may use the camera, and then try again. »
Works in other programs (camera app, Slack etc.)
the camera flawlessly.
No other programs are open to access the camera. The guest services are also activated for the VM.
When I have an RDP connection on a physical client
the camera works in Skype for Business.
Must be on a virtual Windows 10 for the RDP connection
Client that runs on Hyper-V do you have to pay attention to anything special?
Thank you in advance for your support.
Greetings David
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Hi @David W
Do you have the same issue when using camera in another applications in Hyper-V machine?
Is your camera a USB device?
In my experience, if you want to connect a webcam and USB audio to Hyper-VM, you should allow RDP redirection of other supported RemoteFX USB devices from this computer. The following blog shows each step for your reference:
https://www.markusweimer.com/tipsandtricks/2020/10/19/hyperv-webcam/
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The camera works in all other programs. Only in Skype for Business does it not work.
I tested it with a USB camera and with a camera built into the notebook. In both cases I have the problem.
Before connecting to the remote computer, please navigate to Option -> Local Resources tab, and open the audio configuration to check if remote audio playback is enabled.
If the audio device is not listed and you didn’t play audio on remote client, we suggest you check RDC setting as the following:
Hi, @JimmyYang-MSFT
The audio and microphone work fine in the remote session, including in Skype for Business. Only the camera does not work in Skype for Business. It is recognized but cannot display or access an image. The camera works in the Windows camera app and in Slack.
Hi @David W
Thanks for your feedback!
According to your picture, Skype for Business client can detect camera device but they cannot work in Skype for Business, right?
In this case, we recommend you try to restart windows through Remote Desktop and then try to see if it works for you.
I restarted the VM through RDP. However, it didn't help. The problem still exists.
Thanks for your testing and feedback.
To exclude the client issue, you could try to clear your Skype for Business cache file by following these steps:
1.Log out of Skype for Business/Lync.
2.Delete any sign-in info (only in Skype For Business 2013/2016)
3.Exit Skype for Business/Lync.
4.Navigate to Users > username > AppData > Local > Microsoft > Office > x.0 (x.0 corresponds to the Skype for Business/Lync version: 16.0 = Skype for Business 2016, 15.0 = Skype for Business 2013, 14.0 = Lync 2010) > Lync
5.Delete sip_profileName folder.
6.Delete all files in Tracing folder. Do not delete the folder itself.
I tested this workaround. Unfortunately without success. It can't be a user problem as it won't work with different users on all Hyper-V virtual windows 10 clients.
Back to the error message you provided, you could try to do a clean boot in Windows to exclude if the third-party application block the camera device.
It has been a while, how is everything going?
If you have any update about this issue, please feel free to post back.
Excuse the late answer. I did a clean boot. However, without success.
I saw that there is an extra plugin for VMWare environments. Does this also exist for Hyper-V?