Error 0x80071771- how to open files from old disk?

YM1944 21 Reputation points

Hi My laptop's old main disc was crashed and was need to send it to the service for replacing with the new one, they renewed my disc and destroyed the old one which is my original windows 10 pro exist, before sending it to the service I have copied important files to my USB card. Now I activated my old win-10 pro on the new disc and because of that, I can't open my old files. I have tried some ways but still getting errors, I can't reach my old disc so I need to decipher files, how can I do that?

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
11,150 questions
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  1. Sumarigo-MSFT 45,406 Reputation points Microsoft Employee

    @YM1944 Currently, Microsoft Q&A supports the products listed over here: supported topics (more to be added later on).
    Your question about Windows General query! You may ask you query in this forum: I had the appropriate tag)

    However let try to share some insight on the your query based on the error message: Refer to this article

    Hope this helps!


    Please don’t forget to "Accept the answer” and “up-vote” wherever the information provided helps you, this can be beneficial to other community members.

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  1. Fan Fan 15,321 Reputation points Microsoft Vendor

    Following link for your reference:
    This response contains a third-party link. We provide this link for easy reference. Microsoft cannot guarantee the validity of any information and content in this link.

    Best Regards,

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