Heap Corruption Explorer Crash

Question

Dump files:
https://1drv.ms/u/s!AtGmecfmhYt1yivvSnH9qMmCUw-L?e=UNykVk
https://1drv.ms/u/s!AtGmecfmhYt1yirFrJqt_UFL2Eac?e=if7d2j

Recently I noticed that explorer crashes whenever I leave a window of network drive opened in the background. It randomly crashes. After some searches I used a registry key to export the dump to C:\CrashDump. Above are the dump files. The crash can happen all the time with no specific criteria. I have tried several solutions online including SFC /scannow, DISM online and offline image repairs, update drivers, etc. but nothing helps. I would like to know what causes this issue and solutions. Thank you.

Answer 1

Hi,

Thanks for posting in Q&A platform.

Please understand, analyzing dump files is s beyond our forum support level. If you want to know deeper about these dump files and you want to find the root cause, I would suggest you could contact Microsoft Premier support team where more in-depth investigation can be done so that you would get a more satisfying explanation to this question.

You may find phone number for your region accordingly from the link below:

https://support.microsoft.com/en-us/gp/customer-service-phone-numbers

Best Regards,
Sunny

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