Heap Corruption Explorer Crash

Sero Wong 1 Reputation point

Dump files:

Recently I noticed that explorer crashes whenever I leave a window of network drive opened in the background. It randomly crashes. After some searches I used a registry key to export the dump to C:\CrashDump. Above are the dump files. The crash can happen all the time with no specific criteria. I have tried several solutions online including SFC /scannow, DISM online and offline image repairs, update drivers, etc. but nothing helps. I would like to know what causes this issue and solutions. Thank you.

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
11,159 questions
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  1. Sunny Qi 10,926 Reputation points Microsoft Vendor


    Thanks for posting in Q&A platform.

    Please understand, analyzing dump files is s beyond our forum support level. If you want to know deeper about these dump files and you want to find the root cause, I would suggest you could contact Microsoft Premier support team where more in-depth investigation can be done so that you would get a more satisfying explanation to this question.

    You may find phone number for your region accordingly from the link below:


    Best Regards,


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