Why does primaryEmailAdress stay same when account last name is changed?

dzumret 1 Reputation point
2021-03-08T14:03:22.853+00:00

When a person gets lastname changed. Primary SMTP adress stays same. This is only the case with the remote mailboxes.

Automatically update email addresses based on the email address policy is enabled on the account but the emails stay the same. Nothing gets updated under proxyAddresses attribute.

Exchange | Hybrid management
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  1. Vasil Michev 119.7K Reputation points MVP Volunteer Moderator
    2021-03-08T15:16:44.02+00:00

    Does your email address policy include mail user/remote mailbox recipient types?


  2. KyleXu-MSFT 26,396 Reputation points
    2021-03-09T02:40:25.497+00:00

    @dzumret

    I tested it in my lab, the Email Address Policy is created on the Exchange on-premises.
    75661-qa-kyle-10-34-24.png

    After changing the last name for one remote mailbox, I could see the Email address changed immediately from Exchange on-premises admin center(Old last name is "Ma").
    75662-qa-kyle-10-28-32.png

    Then I run command below on AAD Connect to force sync local AD with AAD:

    Start-ADSyncSyncCycle -PolicyType Delta  
    

    After waiting for a while, I would see the new last name show in AAD, the primaryEmailAdress also changed:
    75626-qa-kyle-10-30-07.png
    75654-qa-kyle-10-37-41.png

    So, Make sure the new last name is sync to AAD first, then refresh the Office 365 admin center and check again.


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