Office Professional Plus 2019 Download is returning an error.

Arturo Hinojosa 1 Reputation point

We recently purchased Licenses of the Office PRofessional Plus 2019. When conducting the download and running the setup, it states that there is an error. "setup is unable to proceed due to the follwoing error(s): This product requires Internent Information Services (IIS) 7.0 or higher, with ASP.NET v40 in the list of IIS Web Server Extensions. Correct the issue(s) listed above and re-run setup."

Office Management
Office Management
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Emi Zhang-MSFT 12,926 Reputation points Microsoft Vendor

    Hi @Arturo Hinojosa ,

    Please refer to this "If any users on your team require remote access to the Visual SourceSafe database, you will need to enable Internet Information Services (IIS) on the server. IIS comes with Windows but is not installed or turned on by default.".

    Please try the steps below and check if Office 2019 can be installed properly:

    1. In Windows, access the Control Panel- Programs and Features.
    2. Click Turn Windows features on or off on the left pane, Select the Internet Information Services (IIS) check box, click Next, then click Finish.


    Try this method and let me know the result, I'm glad to help you.

    If the response is helpful, please click "Accept Answer" and upvote it.
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