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michaellustig-6655 avatar image
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michaellustig-6655 asked JadeLiang-MSFT commented

Cancel tracking mail

Hi everyone

In the past I configured my outlook to track my emails..if the users open or delete my sent emails.

But after several days I uncheck the option track emails (cancel the configuration).

But nowadays I still get "emails" that say email deleted or open..

How can I cancel or block or stop this "emails"/notifications?

Thanks
Michael

office-outlook-itpro
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1 Answer

JadeLiang-MSFT avatar image
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JadeLiang-MSFT answered JadeLiang-MSFT commented

Hi @michaellustig-6655,

In the past I configured my outlook to track my emails..if the users open or delete my sent emails.

Did you configure your Outlook via File>Option>Message>Tracking> check/uncheck these options?
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If so, have you performed any other operations except if? Based on my tests, I wouldn't receive the notification once I uncheck these options in my Outlook 365(version 2102), if you have indeed turned off this option but still receiving tracking message, the issue may be related to your client itself, so what's the version of your outlook desktop client(file>office account>about outlook), please first ensure that you have updated to the latest version of Outlook.

Also, in order to further analyze your issue, whether you received all receipts for all sent mails? Or did these notifications come from any specific users?
As I know, the feature couldn't work normally when our client is corrupted, in this case we could try to repair Outlook to check if the issue has any difference.

If that's not your case or you still need further assistance, please provide us with more information about your issues.

Hope your issue would be resolved soon.


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Hi @michaellustig-6655 ,
Does this issue have any updates? If it has been resolved, please click "Accept as answer" to mark useful post or share your solution, your action would benefit others who have similar issues. If you have any questions or need further assistance, please feel free to post back. Thanks!

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Hi

Thanks for your response.

The two checkboxes are uncheck.
The notifications come from specific users.

My version is outlook 2016 64bit 16.0.5095.1000.

Do you need more information?

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Thanks for your update and sorry for delay. Considering the issue occurred on specific users only , have you checked if there are any specifics on these users? Also, as I know, if we create a rule that with "notify me when it is read and notify me when it is delivered", we may also receive the notification from them, so it's suggested to kindly check your rules in your client:
79558-snipaste-2021-03-19-18-31-06.jpg

If your issue has any update, please feel free to post back.

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Hi,
Has your issue been solved after so long?
If not, please provide me with more information about your issue for further analysis.Thanks!

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