I searched the board but couldn't find my case. We are using SharePoint on-premise and are not able to download complete folders but just files. If you select a folder , the download button is grayed and you receive a message that either I do not have the permission to use this feature or the feature is not supported at all. After speaking to our Sharepoint admin I was told that Microsoft has skipped the folder download feature for SharePoint on-premise. I honestly can't believe that as it is a very basic feature to download folders and not just files. Could someone please clarify this point?