Error when installing Cumulative Update 19 for Exchange 2016

Labellep 1 Reputation point

Error: The following error was generated when "$error.Clear(); if (!$RoleIsDatacenter -and !$RoleIsDatacenterDedicated) { $arbMbxname = "SystemMailbox{1f05a927-" + [System.Guid]::NewGuid().ToString().Substring(9) + "}"; $arbMbxLastName = "MSExchApproval 1f05a927-3be2-4fb9-aa03-b59fe3b56f4c"; $arbUser = @(Get-User -Filter {LastName -eq $arbMbxLastName} -IgnoreDefaultScope -ResultSize 1); if ($arbUser.Length -eq 0) { $arbUser = @(Get-User -Arbitration -Filter {LastName -eq $arbMbxLastName} -IgnoreDefaultScope -ResultSize 1); } if ($arbUser.Length -eq 0) { Install-UserAccount -Name $arbMbxname -LastName $arbMbxLastName; } } " was run: "Microsoft.Exchange.Data.Directory.NameConversionException: Failed to convert name format for "Domain/Users", error 1722. at Microsoft.Exchange.Data.Directory.NativeHelpers.DistinguishedNameFromCanonicalName(String canonicalName, ADServerSettings serverSettings) at Microsoft.Exchange.Management.Deployment.InstallUserAccount.InternalValidate() at Microsoft.Exchange.Configuration.Tasks.Task.<ProcessRecord>b__91_1() at Microsoft.Exchange.Configuration.Tasks.Task.InvokeRetryableFunc(String funcName, Action func, Boolean terminatePipelineIfFailed)".

Exchange Server Management
Exchange Server Management
Exchange Server: A family of Microsoft client/server messaging and collaboration software.Management: The act or process of organizing, handling, directing or controlling something.
7,480 questions
0 comments No comments
{count} votes

1 answer

Sort by: Most helpful
  1. Yuki Sun-MSFT 41,011 Reputation points

    Hi @Labellep ,

    From the error you shared, it seems that the issue is related to the arbitration Mailbox "MSExchApproval 1f05a927-3be2-4fb9-aa03-b59fe3b56f4c". Please try recreating this system mailbox and rerun the setup to check the result:
    1.Open ADUC, remove the SystemMailbox{1f05a927-2390-47c4-81b3-55dc22299269} in CN=Users:

    2.Run the following command from a Windows Command Prompt window:

    <Virtual DVD drive letter>:\Setup.exe /IAcceptExchangeServerLicenseTerms /PrepareAD  

    3.Run the following command in the Exchange Management Shell:

    Get-User -ResultSize Unlimited | where {$_.Name -like "SystemMailbox{1f05a927*"} | Enable-Mailbox -Arbitration  

    If an Answer is helpful, please click "Accept Answer" and upvote it.
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.