Onedrive Sync Mac not giving me folder option to sync

Jason Levy 106 Reputation points
2021-03-10T21:44:06.287+00:00

Hi all,

We have a user on a mac who is trying to backup his desktop, now usually when you login you can choose folders but this isnt giving me the option.

The only options I see are in the pic attached.

I have removed onedrive, updated to latest version reinstalled etc...still same issue...Thoughts?

OneDrive Management
OneDrive Management
OneDrive: A Microsoft file hosting and synchronization service.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Emi Zhang-MSFT 21,626 Reputation points Microsoft Vendor
    2021-03-11T07:32:51.393+00:00

    Hi @Jason Levy ,
    Try to upload the picture about your problem here.
    Did the user can sign in the OneDrive directly?
    If yes, you can try this method to change the folder:

    1. Select OneDrive icon from menu- select Help & Settings- select Performance:
      76589-332.png
    2. Under Account- you can find the Choose Folders option:
      76629-333.png
      Try to provide more information and I'm glad to help you.

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  2. Jason Levy 106 Reputation points
    2021-03-11T21:28:19.773+00:00

    Hi there,

    Yes....thats the issue...when selecting Choose folders...I am only seeing the following

    76896-onedrive-jonny.png

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  3. Emi Zhang-MSFT 21,626 Reputation points Microsoft Vendor
    2021-03-15T09:42:41.803+00:00

    Hi @Jason Levy ,
    The list is the account you created in OneDrive web but not the folder in local. And the local location is fixed, you can find from here:
    77726-334.png

    If the response is helpful, please click "Accept Answer" and upvote it.
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  4. Jason Levy 106 Reputation points
    2021-03-16T04:55:59.847+00:00

    So what do you suggest I do to give me the option of changing folders?

  5. Golam Arefin 1 Reputation point
    2021-09-05T01:03:19.383+00:00

    Hi @Jason Levy

    Is your issue been solved ? Coz I'm having same issue. Can't see any folder to select in Mac.
    Could you let me know how did you solve it please.

    Thanks

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