How do I remove a hardware update from Windows 11 Update?

Question

The title pretty much says it all. I have an HP Probook with Conexant sound, and it keeps retrieving an old update for installation. I get this message: "Conexant - MEDIA - 7/3/2018 12:00:00 AM - 8.65.262.0" followed by "Install error - 0x80070103" every time it tries to install. It then appears again in the queue. How do I remove it?

Answer 1

The title pretty much says it all. I have an HP Probook with Conexant sound, and it keeps retrieving an old update for installation. I get this message: "Conexant - MEDIA - 7/3/2018 12:00:00 AM - 8.65.262.0" followed by "Install error - 0x80070103" every time it tries to install. It then appears again in the queue. How do I remove it?

i have to show this error and my computer speaker not working i want to solve this problem

Answer 2

Hello rranger,

Good day! I'm John Dev a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.

Note: It is always recommended to download and install drivers from the manufacturer's Support page. If you're not experiencing any hardware issues, there's no need to install this driver update.

Please try using the “Show or Hide Updates” troubleshooter to hide the driver updates. Window Update won’t install hidden drivers or updates. Run the troubleshooter then please try hiding the driver update that will show in the list. You may try restarting your pc if it helps.

http://download.microsoft.com/download/F/2/2/F2...

Kindly let me know if this helps or if you have any further concerns.

Kind regards,

John DeV

Independent Advisor

Answer 3

Hi John:

Thank you for the reply, but the tool did not work. In fact, Edge tried to block it as a threat. But I ran it anyway and it did nothing. Any other thoughts?

Answer 4

I've tried everything advised on this site and others. The only thing that finally ended up working for me was the second method (How to Flush SoftwareDistribution Folder) described on this site: https://technclub.com/guides/install-software-without-admin-rights-windows-10/

Answer 5

Hello rranger,

Thank you for updating me with that information. Please try the following methods below.

**Run the Windows Update Troubleshooter

https://support.microsoft.com/en-us/windows/win...

**Make sure Windows Update and Background Intelligent Transfer services are available and running.

Press Windows key+R to open Run then type: services.msc

Press Enter to open Services app

Double-click Background Intelligent Transfer Service.

If the Startup status lists Stopped, click Start and then click OK. If the status is Running, right click then select Restart

Double-click Windows Update.

If the Startup status lists Stopped, click Start and then click OK. If the status is Running, right click then select Restart

**Please try to run SFC and DISM to check for any system errors and corrupted files.

https://support.microsoft.com/en-us/windows/usi...

After that, restart your computer

**Reset Windows Update Components

https://www.elevenforum.com/t/reset-windows-upd...

After that, please try to run the “Show or Hide Updates” troubleshooter again then hide the said update.

Kindly let me know if this helps or if you have any further concerns.

Kind regards,

John DeV

Independent Advisor

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