DNS stops working after mapping network drives

David Vasquez 1 Reputation point

Weird problem here. My company has replaced a computer for one of our clients. It's a new Windows 10 Pro machine but with an old SBS2011 server as the domain controller running as the DCHP and DNS server. The computer was working normally when it was initially setup. The client then called back complaining that they couldn't access anything. One of their software stores data on this server as well and points to it using the FQDN instead of the IP address. So this caused problems with the software and the client couldn't access any of the shared folders on this server. Upon doing some troubleshooting we noticed that you can access network shares on the SBS2011 server but only if you use the IP address, not the FQDN. Windows will throw an error saying that it cannot find the computer with the hostname of the server. We did some troubleshooting, and we thought we solved the problem as the computer started working normally again. However, the group policy kicked in and re-mapped the drives that we removed (since they were not working anyways). Then, the client calls back again and complains that the problem has returned. Being puzzled, one of my colleagues realizes that as soon as you disconnect the mapped network drives, the problems go away. When you map the network drives again, the problems return. This is the only computer that does this and there are other Windows 10 Pro machines that do not have this problem. I've never seen this problem before so I'm really curious as to what could be causing this.

Windows DHCP
Windows DHCP
Windows: A family of Microsoft operating systems that run across personal computers, tablets, laptops, phones, internet of things devices, self-contained mixed reality headsets, large collaboration screens, and other devices.DHCP: Dynamic Host Configuration Protocol (DHCP). A communications protocol that lets network administrators manage centrally and automate the assignment of Internet Protocol (IP) addresses in an organization's network.
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  1. Dave Patrick 353.6K Reputation points MVP

    Might want to check they're all on the same page as far as SMB version is concerned.

    --please don't forget to Accept as answer if the reply is helpful--

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  2. Candy Luo 12,496 Reputation points

    Hi ,

    Based on my understanding, if client machine is mapping network drive then they cannot access file share via \FQDN. Is that right? Please feel free to let me know if I have any misunderstanding.

    In order to get a more concreted idea of this issue, I would appreciate your help to collect the following information for further troubleshooting:

    1.In order to narrow whether this issue is related with GPO mapping, please try to manually map network drive and then see if the problem still happens.

    2.What's the OS version of your windows 10? 2004 or 20H2?

    3.What's the NSlookup FQDN result when the problem happens?

    4.Check SMB client log on windows 10 to see if there are something related for us to troubleshooting.

    Best Regards,


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