Bluetooth connected but no audio

Question

When I usually connect my speaker to my computer (updated Windows 11) via Bluetooth, after connected, the words "Audio, Voice" show up next to "Connected". Now it just says "Connected" and the sound goes through the computer speaker, not the Bluetooth connected speakers. The Bluetooth speakers work fine when connected to other devices.

Answer 1

Hi aj_wa,

I'm Rodrigo and I will help you.

First of all, remove the device on the Bluetooth connection menu and pair it again.

If the repair not solve the issue, with the device connected, open Settings > System > Sound > More sound settings > Playback tab, find the Bluetooth device (you should find it 2 devices, Headphones and Headset), if it shows disconnected right click and select Connect, if it shows as connected, right-click and select Set as default device (in this case select the Headphones device).

Answer 2

Thanks. Yes, I've tried both several times with restarts between tries without any luck. In the playback settings, selecting connect doesn't do anything. The Bluetooth speakers I'm trying to connect to still have a red arrow on the icon and it says "disconnected." Another strange thing in the playback settings is that the "set default" option is dimmed and can't be selected.

I've also uninstalled and reinstalled the Bluetooth drivers. No luck.

Answer 3

Good Day Aj_wa,

My name is Carlo, I am also using Windows 11 pc and community member like you.

Let us work together to sort this out.

Here are the steps you can try.

Run the Bluetooth troubleshooter

-Go to Settings

-Click System

-Click Troubleshoot then “additional troubleshooter

-Look for Bluetooth , click it and run the troubleshooter.

Once done proceed with these steps.

-Press Windows Key + R

-Type Services.msc and hit enter

-Look for "Bluetooth Support Service"

-Set it to start then Automatic.

-Go to Device Manager

-Expand the Bluetooth

-Look for Bluetooth driver that was installed

-Right click and Update

-Look for "Browse my computer for driver

-Let me pick drivers available drivers

-Choose an old driver and use it.

Restart your device, then check the Bluetooth

if issue persist, let's download and install the Bluetooth driver

What is the exact model of your computer for me to check.

To check the system model proceed with these steps.

-Press Windows key + R

-Type msinfo32 and hit enter.

-Look for the System Model and manufacturer and post it here.

If you are using a custom built pc look for Baseboard version and Baseboard product and post it here.

I hope the information above helps. Please let me know how it goes.

Have a wonderful day ahead and stay safe.

Sincerely,

Carlo T.