Cannot install CU KB5000803 getting Error 0x80073701

Tzvi 6 Reputation points
2021-03-12T11:47:52.037+00:00

Hi,
Cannot install CU KB5000803 getting Error 0x80073701

From CBS log seem to be the package is missing or something else with this package is wrong.
"Package_3105_for_KB4499177~31bf3856ad364e35~amd64~~10.0.1.10.4499177-6706_neutral"
I have tried to download it but Didn't find it in Windows Catalog.

Please don't offer me to do dism, already did.
Dism /RestoreHealth
Sfc /ScanNow
I stopped services - bits, windows update,
Renamed SoftwareDistribution, caroot2,
Start all services again, tried to install again the KB5000803, same error, failed again with error 0x80073701
Tried install from MSU stand alone package, not helped, same error

CBS.LOG

2021-03-12 12:44:45, Info                  CBS    Added C:\Windows\Logs\CBS\CBS.log to WER report.
2021-03-12 12:44:45, Info                  CBS    Added C:\Windows\Logs\CBS\CbsPersist_20210312103016.log to WER report.
2021-03-12 12:44:45, Info                  CBS    Added C:\Windows\Logs\CBS\CbsPersist_20210311053211.log to WER report.
2021-03-12 12:44:45, Info                  CBS    Added C:\Windows\Logs\CBS\CbsPersist_20210311033211.log to WER report.
2021-03-12 12:44:45, Info                  CBS    Added C:\Windows\Logs\CBS\CbsPersist_20210310213211.log to WER report.
2021-03-12 12:44:45, Info                  CBS    Added C:\Windows\Logs\CBS\CbsPersist_20210310210833.log to WER report.
2021-03-12 12:44:45, Info                  CBS    Not able to add pending.xml to Windows Error Report. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2021-03-12 12:44:45, Info                  CBS    Not able to add pending.xml.bad to Windows Error Report. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2021-03-12 12:44:45, Info                  CBS    Not able to add poqexec.log to Windows Error Report. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2021-03-12 12:44:45, Info                  CBS    Not able to add SCM.EVM to Windows Error Report. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2021-03-12 12:44:45, Error                 CSI    00000033 (F) STATUS_SXS_ASSEMBLY_MISSING #3999042# from CCSDirectTransaction::OperateEnding at index 0 of 1 operations, disposition 2[gle=0xd015000c]
2021-03-12 12:44:45, Error                 CSI    00000034 (F) HRESULT_FROM_WIN32(ERROR_SXS_ASSEMBLY_MISSING) #3998890# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_PinDeployment(Flags = 0, a = 00f1e92494e2fdf3066c84303cb39fa1, version 10.0.14393.2999, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35}, cb = (null), s = (null), rid = 'Package_3105_for_KB4499177~31bf3856ad364e35~amd64~~10.0.1.10.4499177-6706_neutral', rah = '2', manpath = (null), catpath = (null), ed = 0, disp = 0)[gle=0x80073701]
2021-03-12 12:44:45, Info                  CBS    Failed to pin deployment while resolving Update: Package_3105_for_KB4499177~31bf3856ad364e35~amd64~~10.0.1.10.4499177-6706_neutral from file: (null) [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2021-03-12 12:44:45, Info                  CBS    Failed to bulk stage deployment manifest and pin deployment for package:Package_9961_for_KB5000803~31bf3856ad364e35~amd64~~10.0.1.4 [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2021-03-12 12:44:45, Info                  CBS    CommitPackagesState: Started persisting state of packages
2021-03-12 12:44:45, Info                  CBS    CommitPackagesState: Completed persisting state of packages
2021-03-12 12:44:45, Info                  CSI    00000035@2021/3/12:10:44:45.800 CSI Transaction @0x1cb8f850310 destroyed
2021-03-12 12:44:45, Info                  CBS    Perf: Resolve chain complete.
2021-03-12 12:44:45, Info                  CBS    Failed to resolve execution chain. [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2021-03-12 12:44:45, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2021-03-12 12:44:45, Info                  CBS    WER: Generating failure report for package: Package_for_RollupFix~31bf3856ad364e35~amd64~~14393.4283.1.4, status: 0x80073701, failure source: Resolve, start state: Resolved, target state: Installed, client id: WindowsUpdateAgent
2021-03-12 12:44:45, Info                  CBS    Not able to query DisableWerReporting flag.  Assuming not set... [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2021-03-12 12:44:45, Info                  CBS    Added C:\Windows\Logs\CBS\CBS.log to WER report.
2021-03-12 12:44:45, Info                  CBS    Added C:\Windows\Logs\CBS\CbsPersist_20210312103016.log to WER report.
2021-03-12 12:44:45, Info                  CBS    Added C:\Windows\Logs\CBS\CbsPersist_20210311053211.log to WER report.
2021-03-12 12:44:45, Info                  CBS    Added C:\Windows\Logs\CBS\CbsPersist_20210311033211.log to WER report.
2021-03-12 12:44:45, Info                  CBS    Added C:\Windows\Logs\CBS\CbsPersist_20210310213211.log to WER report.
2021-03-12 12:44:45, Info                  CBS    Added C:\Windows\Logs\CBS\CbsPersist_20210310210833.log to WER report.
2021-03-12 12:44:45, Info                  CBS    Not able to add %windir%\winsxs\poqexec.log to WER report. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2021-03-12 12:44:45, Info                  CBS    Not able to add %windir%\winsxs\pending.xml to WER report. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2021-03-12 12:44:45, Info                  CBS    Not able to add %windir%\winsxs\pending.xml.bad to WER report. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2021-03-12 12:44:49, Info                  CBS    Reboot mark cleared
2021-03-12 12:44:49, Info                  CBS    Winlogon: Simplifying Winlogon CreateSession notifications
2021-03-12 12:44:49, Info                  CBS    Winlogon: Deregistering for CreateSession notifications
2021-03-12 12:44:49, Info                  CBS    FinalCommitPackagesState: Started persisting state of packages
2021-03-12 12:44:49, Info                  CBS    Reporting package change for package: Package_for_RollupFix~31bf3856ad364e35~amd64~~14393.4283.1.4, current: Resolved, pending: Default, start: Resolved, applicable: Installed, target: Installed, limit: Installed, hotpatch status: StillGoing, status: 0x0, failure source: Resolve, reboot required: False, client id: WindowsUpdateAgent, initiated offline: False, execution sequence: 345, first merged sequence: 345, reboot reason: REBOOT_NOT_REQUIRED, RM App session: -1, RM App name: N/A, FileName in use: N/A, release type: Security Update, release quality: final, OC operation: False, download source: 0, download time (secs): 4294967295, download status: 0x0 (S_OK), Express download: False, Download Size: 0
2021-03-12 12:44:50, Info                  CBS    SQM: Package change report datapoints not populated because SQM is not initialized or not running online.
2021-03-12 12:44:50, Info                  CBS    Reporting package change completion for package: Package_for_RollupFix~31bf3856ad364e35~amd64~~14393.4283.1.4, current: Resolved, original: Resolved, target: Installed, status: 0x80073701, failure source: Resolve, failure details: "(null)", client id: WindowsUpdateAgent, initiated offline: False, execution sequence: 345, first merged sequence: 345, pending decision: InteractiveInstallFailed, primitive execution context: Interactive Flight: False
2021-03-12 12:44:50, Info                  CBS    Resolve time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2021-03-12 12:44:50, Info                  CBS    Stage time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2021-03-12 12:44:50, Info                  CBS    Execute time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2021-03-12 12:44:50, Info                  CBS    SQM: Package change report datapoints not populated because SQM is not initialized or not running online.
2021-03-12 12:44:50, Info                  CBS    FinalCommitPackagesState: Completed persisting state of packages
2021-03-12 12:44:50, Info                  CBS    Enabling LKG boot option
2021-03-12 12:44:51, Info                  CBS    Exec: Processing complete.  Session: 30873386_4178715096, Package: Package_for_RollupFix~31bf3856ad364e35~amd64~~14393.4283.1.4 [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2021-03-12 12:46:10, Info                  CBS    Session: 30873388_3928768471 initialized by client WinMgmt, external staging directory: (null), external registry directory: (null
2021-03-12 12:46:17, Info                  CBS    TI: CBS has queried the current reboot required state: 0
2021-03-12 12:46:17, Info                  CBS    Session: 30873388_3928768471 finalized. Reboot required: no [HRESULT = 0x00000000 - S_OK]
2021-03-12 12:46:17, Info                  CBS    Session: 30873388_4001218210 initialized by client WinMgmt, external staging directory: (null), external registry directory: (null
2021-03-12 12:46:24, Info                  CBS    TI: CBS has queried the current reboot required state: 0
2021-03-12 12:46:24, Info                  CBS    Session: 30873388_4001218210 finalized. Reboot required: no [HRESULT = 0x00000000 - S_OK]
2021-03-12 12:48:25, Info                  CBS    Trusted Installer is shutting down because: SHUTDOWN_REASON_AUTOSTOP
2021-03-12 12:48:25, Info                  CBS    TiWorker signaled for shutdown, going to exit.
2021-03-12 12:48:25, Info                  CBS    CbsCoreFinalize: ExecutionEngineFinalize
2021-03-12 12:48:25, Info                  CBS    Ending the TiWorker main loop.
2021-03-12 12:48:25, Info                  CBS    Starting TiWorker finalization.
2021-03-12 12:48:25, Info                  CBS    CbsCoreFinalize: ManifestCacheFinalize
2021-03-12 12:48:25, Info                  CBS    CbsCoreFinalize: ExecutionEngineFinalize
2021-03-12 12:48:25, Info                  CBS    CbsCoreFinalize: ComponentAnalyzerFinalize
2021-03-12 12:48:25, Info                  CBS    CbsCoreFinalize: PackageTrackerFinalize
2021-03-12 12:48:25, Info                  CBS    CbsCoreFinalize: CoreResourcesUnload
2021-03-12 12:48:25, Info                  CBS    CbsCoreFinalize: SessionManagerFinalize
2021-03-12 12:48:25, Info                  CBS    CbsCoreFinalize: CapabilityManagerFinalize
2021-03-12 12:48:25, Info                  CBS    CbsCoreFinalize: PublicObjectMonitorFinalize
2021-03-12 12:48:25, Info                  CBS    CbsCoreFinalize: Enter vCoreInitializeLock
2021-03-12 12:48:25, Info                  CBS    CbsCoreFinalize: WcpUnload
2021-03-12 12:48:25, Info                  CBS    CbsCoreFinalize: DrupUnload
2021-03-12 12:48:25, Info                  CBS    CbsCoreFinalize: CfgMgr32Unload
2021-03-12 12:48:25, Info                  CBS    CbsCoreFinalize: DpxUnload
2021-03-12 12:48:25, Info                  CBS    CbsCoreFinalize: CbsEsdUnload
2021-03-12 12:48:25, Info                  CBS    CbsCoreFinalize: CbsTraceInfoUninitialize
2021-03-12 12:48:25, Info                  CBS    CbsCoreFinalize: CbsEventUnregister
2021-03-12 12:48:25, Info                  CBS    CbsCoreFinalize: AppContainerUnload
2021-03-12 12:48:25, Info                  CBS    CbsCoreFinalize: WdsUnload, logging from cbscore will end.
2021-03-12 12:48:25, Info                  CBS    Ending TiWorker finalization.
2021-03-12 12:48:25, Info                  CBS    Ending the TrustedInstaller main loop.
2021-03-12 12:48:25, Info                  CBS    Starting TrustedInstaller finalization.
2021-03-12 12:48:25, Info                  CBS    Winlogon: Stopping notify server
2021-03-12 12:48:25, Info                  CBS    Winlogon: Unloading SysNotify DLL
2021-03-12 12:48:25, Info                  CBS    Ending TrustedInstaller finalization.
Windows Server 2016
Windows Server 2016
A Microsoft server operating system that supports enterprise-level management updated to data storage.
2,432 questions
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5 answers

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  1. mikenike360 1 Reputation point
    2021-03-13T22:31:26.82+00:00

    Having the same issue on one of my servers. I updated about 15 other 2016 servers no problem but I've tried everything on the problem server and I am at a loss...

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  2. Tzvi 6 Reputation points
    2021-03-14T12:00:40.28+00:00

    Hello Microsoft, We need solution !.
    Please take responsibility and fix this.


  3. Teemo Tang 11,371 Reputation points
    2021-03-17T07:32:00.037+00:00

    Type or copy and paste the following command into the Command Prompt window:
    dism /online /cleanup-image /startcomponentcleanup
    Wait for the command to complete.
    Run Reset Windows Update Client settings script from here
    https://learn.microsoft.com/en-us/windows/deployment/update/windows-update-resources
    Restart your device.
    Manually download KB5000803 and install again.
    https://www.catalog.update.microsoft.com/Search.aspx?q=KB5000803

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  4. Anonymous
    2021-03-17T19:38:25.067+00:00

    0x80073701 = ERROR_SXS_ASSEMBLY_MISSING which means there are some system files are missing, which caused the update installation failure. You can also try a repair install by running setup.exe from the root of the install.

    I wouldn't hold much hope for this, better time may be spent standing up a new one, patch it fully and migrate the roles or applications over to it.

    --please don't forget to Accept as answer if the reply is helpful--

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  5. DoBongSoon 526 Reputation points
    2021-03-18T02:57:42.14+00:00

    I have the same problem. I installed twice using SCCM and the offline catalog version. The update will install and complete on all servers. However, after I restart the server, it is showing failed or available for install again. I tried it several times on several servers but I get the same result. This update is buggy.

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