Exchange 2010 sp3 ru31 After I enabled outlook anywhere, I found that one machine didn't work

超 邓 181 Reputation points

HI engineer

 After I enabled outlook anywhere, I found that one machine did not work and the other one was normal. I recently updated to ru31

We look forward to your reply.

Exchange Server Management
Exchange Server Management
Exchange Server: A family of Microsoft client/server messaging and collaboration software.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Yuki Sun-MSFT 41,011 Reputation points

    Hi @超 邓 ,

    By "one machine didn't work", do you mean the user cannot add his account on that machine? Is there any error message?
    What's the detailed version of the Outlook client?

    Please compare if the Outlook version on problematic machine is the same as the normal machine. Also check if they are in the same network environment.

    Besides, you can try running the Outlook Connectivity test using the Microsoft Remote Connectivity Analyzer tool and see if there would be any clues.

    By the way, Exchange 2010 has hit End of Life as of October 13, 2020, so it's highly recommended to start planning migrating to Exchange 2016 or Microsoft 365.

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