Background of transparent images are black in explorer

Anonymous
2018-10-08T05:19:36+00:00

I have a folder of icons that I use for my design work and after moving to Windows 10, the explorer shows black background where it should be transparent/white. It makes working very hard especially when icon itself is primarily dark colors. Please suggest a fix to change colors.

Windows for home | Windows 10 | Files, folders, and storage

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  1. Anonymous
    2018-11-04T08:24:45+00:00

    I have some more clues about this. Turns out the black background only occurs when the files are in OneDrive folder. If I move them to a regular folder they look fine. The images are available offline in the OneDrive folder.

    Similar issue occurs with font files too. In OneDrive they don't show any preview ('Abg' text doesn't show) but moving them to any other folder shows the preview.

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  2. Anonymous
    2018-10-08T05:44:50+00:00

    Hi Greg. My color scheme is already dark and changing it didn't have any effect.

    @RyoTakagi - I can see white background in Paint and Photoshop but that doesn't change the background color in explorer.

    There are so many threads complaining of this issue, why is Windows not fixing it?

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  3. Anonymous
    2018-10-08T05:28:14+00:00

    Hi Vee. I'm Greg, an installation specialist and 9 year Windows MVP, here to help you.

    Sounds like Explorer has been set to Dark Mode as shown here: https://www.bleepingcomputer.com/news/microsoft...

    I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

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  4. Anonymous
    2018-10-08T05:55:09+00:00

    Ok I see your screenshot now, that it's the icon background and not Explorer as you'd said.

    Try resetting the icon cache:

    https://www.howtogeek.com/232779/how-to-rebuild...

    https://www.windowscentral.com/how-reset-thumbn...

    I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

    ________________________________________________________

    Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

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  5. Anonymous
    2018-10-08T05:23:51+00:00

    Hello, I understand that you are having some problems. You may need to try changing the default app for opening photos. Go to settings, go to Applications, and click on Default apps. Then find choose default apps by file type and find .png. Select that and click on paint. This should solve the issue.

    Hope this helps! :-)

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