Windows 10 1809 17763.55 cumulative update BSOD WDF_VIOLATION on HP desktops.

Question

After installing KB4464330 (build 17763.55) my HP EliteDesk 800 G3 the machine refuses to boot, ending with BSOD WPF_VIOLATION.

I was able to get the PC working again using an earlier restore point.

It seems that this problem at least HP machines:

https://www.bleepingcomputer.com/news/microsoft/windows-10-kb4464330-kb4462919-and-kb4462918-cumulative-updates-released/

I contacted MS support and was told that:

Actually HP computers are not the only product affected for this issue other computers as well like DELL etc. That's why for now, we’ve temporarily paused the update for people who seek to check for updates, to investigate an isolated reported issue and will make it available for download again once ready.

Me

Ok, so this is known issue for 17763.55 cumulative update?

Agent

That's correct and other issue has been reported as well but our higher level of support already working on it

Answer 1

Update 10/12/18

Please see this article.

In another article, we have resolution steps if you still experience the Blue Screen.

We’re aware of the issue and working with HP to investigate.

Paul...

Answer 2

Thanks Mikael,

I reported this problem (or at least a very similar one) here too.

It's either just down to the three October Cumulative Updates (in my case kb4462919 for v1803) as you say, or the keyboard update in my screenshot (doesn't have a ref number) as I suspected.  Or it could be a combination of both.  Your response from Microsoft does add weight to the idea it's the CU.  

Interestingly, if Microsoft have 'paused' these updates like they told you, they certainly haven't pulled them entirely. They're still listed in the knowledge base with "Microsoft is not currently aware of any issues with this update.", and they're also still in the Microsoft Update Catalogue.

Thanks for letting us know anyway.  If you hear anything further, please post.

Edit: I mixed September and October up, sorry 😳

Answer 3

Hi Huddie!

Yeah, on our case the HP keyboard driver seems to be the case. I was able to get the machines working again by:

In recovery screen

Advanced recovery options -> troubleshoot -> command prompt

c:

cd c:\windows\system32\drivers

ren HpqKbFiltr.sys HpqKbFiltr.sys_old

After this the machines boot normally.

Answer 4

Thank you soooo much. You saved me.

Answer 5

I do have same problem, elitedesk G3, same on 1803 and 1809  (after KB4464330)

Also remote user reported same with HP elitedesk PC 1803 version. 

Mikael, thanks, I can confirm, your fix works!