India country code not working for Azure sms or call authentication

Terri Jackman 1 Reputation point
2021-03-15T16:53:49.177+00:00

i am unable to get Azure sms or calling authentication to work for multifactor authentication for phones in India. I am able to direct text or call the number. Does anyone have any additional information? Thank you Terri

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. Vaibhav Chaudhari 38,681 Reputation points
    2021-03-16T02:38:15.98+00:00

    India country code should work for authentication.

    Are you still facing this issue?

    This could be related to outage with authentication service - https://learn.microsoft.com/en-us/answers/questions/315440/sticky-azure-authentication-and-portal-outage.html

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    Please don't forget to Accept Answer and Up-vote if the response helped -- Vaibhav

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  2. Terri Jackman 1 Reputation point
    2021-03-16T13:56:59.78+00:00

    Thank you for your reply.
    Yes we were affected by the Azure issue yesterday but I believe this user was having the same issue when one of my colleagues previously tried to resolve this issue.

    We are getting error 500121 when the second part of the authentication attempts to text or call the user's mobile phone.

    I am able to text and call this cell phone. She assures me that SMS is set up on this phone.

    I have asked her to restart her phone before she tries it again today.

    I have also asked her to try an in-private or incognito browser session in addition to just trying it again because of yesterday's problems.

    Do you have any other suggestions to resolve this issue?

    thank you in advance for your help