Windows Photo viewer is not printing the middle of the picture

Question

77957-full-page-photo.pdf

See attached for an example - Photo printed to PDF.
The environment is a Windows Server 2012 r2 Terminal server farm

What happens:

1. User opens an image file in Windows Photo Viewer
2. They click on Print
3. They set print settings (A4/Full page/etc)
4. Click print
5. Printed image comes out missing the middle section of the image

Things to note regarding the issue:

• Issue happens regardless of print settings like page size, layout and fit
• Issue affects PDF printing as well as regular printing, and happens on all printers regardless of make/model
• This is affecting all users on the terminal server farm
• Printing images from other apps like MSPaint works fine, it is just Windows Photo Viewer
• The issue started a week ago, before that it was working fine
• This is affecting all image formats as well, including .tif, .jpg, .png, etc

We have checked all of the settings and in Windows Photo Viewer and cannot see anything that could be causing this.
Any assistance would be much appreciated

Answer 1

I too was having the same issue. Any jpg printed through windows Photoviewer would not print the middle of the page.

I'm only running Windows 10 Pro 1909, but I looked at the latest security update KB5000808 and it was indeed the culprit. Uninstalled it and now Photoviewer is printing jpgs fine again.

Says it right here;

"After installing updates released March 9, 2021 or March 15, 2021, you might get unexpected results when printing from some apps. Issues might include:

Elements of the document might print as solid black/color boxes or might be missing, including barcodes, QR codes, and graphics elements, such as logos.

Table lines might be missing. Other alignment or formatting issues might also be present.

Printing from some apps or to some printers might result in a blank page or label.

This issue is resolved in KB5001648."

Answer 2

I have same problem can you explain to me please how to fix it , windows 10 version 1909, which update working with my version.

Best Regards
Mohamed Sabry

Answer 3

I'm also Windows 10 v1909 user, could anyone show me the working update version due to KB5001649 was built for v2004 and v20H2

Answer 4

same here with KB5000580, uninstalled it, now printing works again without white parts.