SharePoint Online Team Site - Group Owner can't access site.

Marc Cumos 126 Reputation points
2021-03-16T03:14:37.51+00:00

Hi All,

A user mentioned today that they were no longer able to access their private team site.

The team site has a connected Microsoft 365 group. This user is the group owner.

I checked the Microsoft 365 admin center to confirm.

The user would get to the "you need permission to access this site".

In order to resolve temporarily, I manually went onto the team site and directly added the user's name to the owner's group in the "advanced permissions settings".

What's strange is the other members in the group don't have this issue. When I "check permissions" they show without issues.

Has anyone experienced this?

I've tried adding myself as a member/owner and i don't get through either.

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Accepted answer
  1. ChelseaWu-MSFT 6,316 Reputation points
    2021-03-16T07:09:05.717+00:00

    Please confirm: Has anyone else in your tenant have the same issue while accessing SharePoint sites or other services?

    The issue is possibly related to the Service Incident in Microsoft 365: https://status.office365.com/
    You may check the service health status of your tenant via: https://portal.office.com/adminportal/home#/servicehealth

    If you confirm the issue to be random, you can give user access by granting direct permissions to them temporarily.

    Microsoft is working on this issue actively, and we will be getting back to you as soon as the issue is resolved.


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