Computer keeps restarting without warning

Question

As the title says, my computer keeps restarting for what seems to be no reason at all.

I have run memory diagnostics and found nothing.

I have reseated all of my components.

Recently I installed a SSD and a new copy of windows, it was happening prior to this installation and had not happened since I installed this new drive until today (1/24/2019).

I have been having this problem for about 2 months, sometimes it happens many times in a day and sometimes I can go days without it happening.

It usually occurs when I am playing a game, however, it has happened while I have been browsing the internet and watching videos.

I am starting to think, given the lack of answers in memory diagnostics and online, that my GPU may be going bad. Is there any way of testing this? I would hate to purchase a new GPU and continue having the same issues.

And no, no BSOD is happening, the computer just reboots like if I had hit restart, though it does bring me to the boot menu and say the computer was improperly restarted.

Any help here would be much appreciated, this is driving me insane.

Answer 1

That looks like you have the latest NVIDIA driver:

Driver Version    23.21.13.9135

To convert that to NVIDIA speak shift the last decimal one pace to the right and it becomes:

39.135

That's what NVIDIA says is their latest for the GTX 570.

That driver was installed 1/15/2109 so were you  having BSoDs prior to that date and is that why you updated the video driver on that date?

I don't see why the system is not generating crash dumps either...  you have a sufficient paging file on the C drive - same as the OS so that looks right.

Does the system have a SSD Solid State Drive?

If you see the BSOD when the system crashes see if you can provide the information indicated here:

Maybe somebody will have some other ideas.

Answer 2

Another possibility is the system is experiencing a thermal (heat related) event in which case the system does not have time to create a crash dump file.

You can monitor your temps while attempting to recreate the crash like this:

If you download the free version of Speccy you can see what your temperatures are and also monitor them while you are performing video intensive things that might cause a BSOD:

https://www.piriform.com/speccy

You can uninstall Speccy later if you don't like it.

When Speccy is running temperatures in green are good and temperatures in red would be bad (in this example everything is green=good and red=bad):

Remember:  Green=Good  Orange=A Concern  Red=Bad

If you minimize Speccy to the system tray the average temperature will still be displayed next to the system clock so you can keep an eye on it and if it gets into the red, you have a thermal problem:

See if you can reproduce the BSOD while Speccy is running and showing the temperature of things.

Keep an eye on the temperature while you are doing whatever you do that causes the BSOD.

Answer 3

Yes, I am running a brand new SSD but was having this issue before I migrated to the SSD. Have run memory checks before and after and nada.

I installed Speccy and we will see if this yields any answers. I do not want to get my hopes up but my wife has commented right before every "crash" that the computer fan will get loud and the computer will be putting out more heat than usual.

I do not really understand what the solution to an overheat problem is though. If it is overheating, this is something that hasn't been happening up until recently. What would cause it to overheat now? No fans have gone out, nothing has changed. My case is a cooler master haf xb evo which is extremely breathable. I clean out the inside of my case every 4-6 months with compressed air so all-in-all my case is very clean. The only thing that I can possibly imagine, as I stated in an earlier post, is that my GPU is starting to fail, but would this cause it to overheat?

Have Speccy up now sitting at 90 on my GPU output. Will keep you posted.

Answer 4

Literally the moment I closed this page after making the previous post my computer crashed again. Did not have anything up other than this page. No loud fan, no heat, nothing, just black screen to restart per the usual cycle.

This is becoming extremely annoying, I have absolutely no idea what the problem could be.

Answer 5

Literally the moment I closed this page after making the previous post my computer crashed again. Did not have anything up other than this page. No loud fan, no heat, nothing, just black screen to restart per the usual cycle.

This is becoming extremely annoying, I have absolutely no idea what the problem could be.

Does your motherboard have a In-board Dedicated Graphics Processor ???

If it has remove the Nvidia GTX and un-install its Drivers using DDU ( Device Driver Uninstaller ) and test with your Inboard Dedicated Graphics to see if the problem re-occurs.

( You may have to install the Driver for whatever Inboard Dedicate Graphics your Motherboard uses ).

If the problem does not re-occur it has something to do with the Nvidia Drivers or the GTX itself that you are using.

Then re-install the GTX you have with its Original Drivers that came on a CD with it and test again.

If the problem re-occurs again, ..... test with another Graphics card if you have a spare one.

I myself have had heaps of issues with some of the latest Nvidia Drivers for my Gigabyte GTX650 in regards to the monitor blanking out ( black screen momentarily ) and then a quick error message stating that the computer has recovered.

Nvidia display/kernel mode driver has stopped working and recovered successfully.

This happened frequently and intermittently.

I then used DDU ( Device Driver Uninstaller ) to fully remove my Nvidia Driver and then installed the  one from Gigabyte downloads and drivers that came with my particular Graphics Card that i use which is ( 8.17.13.0623 ) or 306.23.

I see that you are using one of the latest Nvidia Drivers being 391-35 which no doubt has Vulcan and some other major changes.

( In my humble opinion i would un-install this Driver using DDU and install the one that originally came with your GTX on CD ) after a re-boot.

If you have lost the CD you can go to the Graphics Card Manufactures site ( not the Nvidia site ) and download the original drivers from there.

I believe my issue was related to the Vulcan and Open CL part of the Nvidia Driver.

There were or are issues also related to over or under reporting of memory allocations.

Including Memory overruns into areas which it should not which compromise the computers dedicated memory and programs and can causes issues such as this.

Since i installed a much earlier driver from my Graphics card manufacturer without Vulcan and so forth i have not had any further issues present themselves even though i am running a much older driver.

Have a read through the below link.

http://us.download.nvidia.com/Windows/391.35/391.35-win10-win8-win7-desktop-release-notes.pdf

I hope this makes some sense as i am not a computer Technician but i only post certain ideas with certain issues that i have experienced with my computers that i had to over come.