Microphone isn’t working with Acer Aspire

Question

I have a problem with an old laptop Acer Aspire E5-571P running Windows 10. When I plug my headset into this laptop, headphones work without problems but the microphone records only static sounds. I’ve checked the headset on the other device, it works fine. I’ve also checked the driver - it is up-to-date.

Answer 1

Hi MandyWhite2,

I am Vijay, an Independent Advisor. I am here to work with you on this problem.

Please try these options one by one and check after each option.

1. Run Hardware & Devices / Audio Troubleshooters

Type Troubleshoot in Windows Start Search box > Click Troubleshoot >

A. Click Hardware & Devices > Run the Troubleshooter

B. Click Playing Audio > Run the Troubleshooter

C. Recording Audio > Run the troubleshooter

D. Speech > Run the troubleshooter

2. Microphone is not disabled and is set as default

Type Sound in Windows Start Seach box > Click Sound > Under Recording tab, right click on an empty space and select, Show disconnected devices and Show disabled devices > Select Microphone and click on Properties and make sure that the microphone is enabled > You may also check if the microphone that you are using is set as default.

3. Set up microphone

Type microphone in Windows Start Search box > Click Set up a Microphone > Select required type of microphone (for internal mic, select Others) > Follow the onscreen directions to set it up

4. Take actions related to Audio Driver

Windows Key+X > Device Manager > Sound, Video & game controllers > Right Click on the entry below > Properties > Driver Tab >

A. Roll Back - If Roll back driver is enabled, roll it back

B. Uninstall - Uninstall Device and restart to reinstall it automatically

C. Download and reinstall the driver from computer manufacturer's website - If you face issue, let me know your computer make and model?

(Source - https://support.microsoft.com/en-us/help/402699...)

5. Check out other steps in HP Guide for Microphone Not Working

https://support.hp.com/in-en/document/c03421813

Do let me know if you require any further help on this. Will be glad to help you.

Disclaimer - This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Answer 2

Hello Mandy,

I'm Independent Advisor and Microsoft MVP, here to help you with your question.

See if this fix helps you:

https://www.kapilarya.com/fix-microphone-not-wo...

Let us know if this helps!

Note: Included link in this reply refers to blog post by a trusted Microsoft MVP.

Answer 3

Hi Mandy

On the end of the cable on your Headset, is there one or two 3.5mm plugs - one each for the Headphones and one for the Mic, or is that one 3.5mm composite plug on that cable?

Answer 4

Hi Mandy,

My name is Nic and I am an Independent Advisor.

I recommend that you follow the methods below:

Method A: plug the mic into Line In input of the sound card then select Line In as the Default Device. This method should resolve the issue if the microphone input on the computer is mono. Ensure that the Line In device is not muted in Levels.

Method B: Your issue can be caused by distortion. In this case lower the microphone level and raise the master volume of the computer.

Method C: try the instructions from the article: https://support.microsoft.com/en-us/help/403488...

Method D: If the above mentioned methods don’t help, I recommend that you update the BIOS, because your issue might be caused by outdated BIOS. Please, contact the Acer support specialists and install the latest version of BIOS.