We got an email stating that i purchased Microsoft business premium at 792.00 which we didn't order. is 1-862-239-7385 a legit phone number for Microsoft?

Question

i received an email from microsoft-noreply@microsoft.com stating that i purchased the Microsoft 365 Business Premium for our church which we did not do. my question is, is 1-862-239-7385 a legit Microsoft Phone number? is this a legit email or scam mail?

Answer 1

Did you look in your Microsoft account related to the church to see if the charge shows there under either orders or subscriptions? That's the only official place that Microsoft would provide this information, so it's always the first place you should look.

Any random email supposedly from Microsoft that contains a phone number is nearly 100% likely to be fake and a scam if it contains a phone number, since Microsoft never does business this way and never suggests phone numbers of the official accounts that track and allow you to change this information.

Don't call the number, if you have a Microsoft business account look in there and if not, it's clearly a scam since there's no way you could have purchased anything for the church.

Rob

Answer 2

I got this. Is is a scam?

		Thanks for your Microsoft order<br><br>Thanks for your order on August 27, 2024.		<br>	---	---		<br>	---	<br> <br>		You can manage your subscriptions in the Microsoft 365 admin center.		<br>	---	---		<br>	---	<br> <br>				Go to Microsoft 365 admin center >	<br>	---		<br>	---			<br>	---	---		<br>	---	<br> <br>			Billing information	Order Id	<br>	---	---	<br>	Support Helpline : 1-(888) 322-4602 <br>Billing profile: <br>14291 Rios Canyon Rd <br>El Cajon, ca, 92021-2719	a895f60f-4a82-46b8-c10c-9dba29342173			<br>	---	---		<br>	---

| | | | Cloud | Your order items | Quantity | Unit price | Price |<br>| --- | --- | --- | --- | --- |<br>| Global | Microsoft 365 Business Premium | 1 | $792.00 USD | $792.00 USD | | |<br>| --- | --- | |<br>| --- | | | --- |   | | | | Subtotal | $792.00 USD |<br>| --- | --- | | |<br>| --- | --- | |<br>| --- | | | --- |   | | | Subtotal does not include any applicable taxes or fees except where specifically displayed on the invoice. Please see your invoice for the final amount. | |<br>| --- | --- | |<br>| --- | | | --- |   | | | Additional resources<br><ul><li><p data-prewrap="true"><span style="">Learn how to </span><a href="https://nam.safelink.emails.azure.net/redirect/?destination=https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fmicrosoft-365%2Fcommerce%2Fbilling-and-payments%2Funderstand-your-invoice2%3Fview%3Do365-worldwide&p=bT1mOWU5ODgyMy0yNmUwLTRhNDktODdiOC05Nzk3MzFlM2UzMzImcz0wMDAwMDAwMC0wMDAwLTAwMDAtMDAwMC0wMDAwMDAwMDAwMDAmdT1hZW8mbD11bmRlcnN0YW5kLXlvdXItaW52b2ljZTI%3D" target="_blank" rel="noopener noreferrer nofollow" title="nam.safelink.emails.azure.net"><span style="">understand your invoice</span></a></p></li><li><p data-prewrap="true"><span style="">Learn how to </span><a href="https://nam.safelink.emails.azure.net/redirect/?destination=https%3A%2F%2Flearn.microsoft.com%2Fen-us%2Fmicrosoft-365%2Fcommerce%2Fbilling-and-payments%2Fpay-for-your-subscription%3FredirectSourcePath%3D%25252farticle%25252fff4d9218-09b3-4fb5-a622-43866e133feb%26view%3Do365-worldwide%23pay-by-invoice-check-or-eft&p=bT1mOWU5ODgyMy0yNmUwLTRhNDktODdiOC05Nzk3MzFlM2UzMzImcz0wMDAwMDAwMC0wMDAwLTAwMDAtMDAwMC0wMDAwMDAwMDAwMDAmdT1hZW8mbD1wYXktZm9yLXlvdXItc3Vic2NyaXB0aW9u" target="_blank" rel="noopener noreferrer nofollow" title="nam.safelink.emails.azure.net"><span style="">pay by wire transfer in the Microsoft 365 admin center</span></a></p></li><li><p data-prewrap="true"><span style="">Learn how to assign </span><a href="https://nam.safelink.emails.azure.net/redirect/?destination=https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fmicrosoft-365%2Fadmin%2Fadd-users%2Fassign-admin-roles%3Fview%3Do365-worldwide&p=bT1mOWU5ODgyMy0yNmUwLTRhNDktODdiOC05Nzk3MzFlM2UzMzImcz0wMDAwMDAwMC0wMDAwLTAwMDAtMDAwMC0wMDAwMDAwMDAwMDAmdT1hZW8mbD1hc3NpZ24tYWRtaW4tcm9sZXM%3D" target="_blank" rel="noopener noreferrer nofollow" title="nam.safelink.emails.azure.net"><span style="">admin roles</span></a><span style=""> and set up your organization’s accounts payable contact as a billing admin</span></p></li><li><p data-prewrap="true"><span style="">Learn how to </span><a href="https://nam.safelink.emails.azure.net/redirect/?destination=https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fmicrosoft-365%2Fcommerce%2Fsubscriptions%2Fcancel-your-subscription%3Fview%3Do365-worldwide&p=bT1mOWU5ODgyMy0yNmUwLTRhNDktODdiOC05Nzk3MzFlM2UzMzImcz0wMDAwMDAwMC0wMDAwLTAwMDAtMDAwMC0wMDAwMDAwMDAwMDAmdT1hZW8mbD1jYW5jZWwteW91ci1zdWJzY3JpcHRpb24%3D" target="_blank" rel="noopener noreferrer nofollow" title="nam.safelink.emails.azure.net"><span style="">cancel your subscription</span></a></p></li></ul> | |<br>| --- | --- | |<br>| --- | | | --- |

Answer 3

I also just got the same email today, just with a different phone and order #, but the same address. So I'm assuming scam. I have 2 factor-auth set up, and no business, and definitely never made any purchase either. I am also not clicking any links in that email just in case.

I also don't have any business account

Answer 4

I've had a similar email come through today. Wasted hours trying to figure it out as I have multiple sign ins with Microsoft and can never tell what I'm actually paying for and what is business and what is personal / family. Why can't they just send a bill and clearly list what account it is for?

Also the 'To' address is confusing but being Microsoft I'm used to being confused with all my accounts and sign ins.

What I don't understand is how these scammers can be using what appears to be an email address at microsoft.com

Surely there must be an easy way of stopping this, have Microsoft had their account hacked or something?

Why doesn't Google at least identify this as unsafe?

With all the AI tech and fancy stuff they have these days you'd think the least they could do is prevent scammers from sending emails and appearing to be sending from microsoft.com.

Here are the details from the email I received today.

from:	Microsoft <microsoft-noreply@microsoft.com>
to:	******@m365teamupdates.onmicrosoft.com
date:	11 Sept 2024, 03:31
subject:	Your Microsoft order on September 10, 2024
mailed-by:	brookcarwashmain.onmicrosoft.com
Signed by:	microsoft.com
security:	Standard encryption (TLS) Learn more
:	Important according to Google magic.

So frustrating! As small business owners we don't have time for this. It's up to them to stop this. With all their money and they can't even have some kind of support or a phone number to ring. Thanks Microsoft and thanks Google for your useless magic **** that says this is important. You've wasted half my day and I still don't know what to do.

Answer 5

If you are the same person who posted the original question, but using a different account, then the fact that this email appears to contain apparently valid links to various Microsoft resources relating to both the Microsoft 365 Admin Center and subscription cancellation may mean it's okay, but since there's a redirect portion in the path and the last portion of each of those URL's are obscured, I can't be 100% certain it really valid.

That's why I stated that it's always best, whether for a Microsoft Personal account or Business subscription as described in this email, to instead go directly to whatever Business account you have with Microsoft and look there instead, since it's possible the email contains another Microsoft pathway that isn't truly valid for your own account or business.

I simply never trust anything sent in email and instead will open my Microsoft Personal account via the main Microsoft Account login page, though that's different for Personal and Business accounts, so I don't know which might be valid for you.

If you are a different person than the original poster in this thread, the fact that both of you got the same or similar email containing the same named product for the same price, when from what I can see online, this product is typically sold at prices like $22/per seat, makes the core email text suspicious. Also, the fact that 2 different phone numbers are mentioned in each of your emails is an immediate red flag, since neither of these seem to match the number from the official Microsoft page for sales of the product as follows.

Microsoft 365 Business Premium | Microsoft 365

So, to me the basic rule still stands, log into your own business account, if you even have one, by whatever method you always use and confirm there whether this same order is listed in Subscriptions. If it is and you didn't personally order it, then use whatever official information exists within your account to contact Microsoft and/or cancel the order if that's what you prefer to do.

No one here is official or can aid you directly with this, since this is a mostly volunteer Community site with a few Microsoft contractors, so no one here has the access required to aid you. Your account will provide you the direct access to any official orders and/or contact information for Business support that comes with your account(s) and or product subscriptions.

Rob

< EDIT > I should also have mentioned that for at least the phone number mentioned in your pasted copy of the email you received, the following link should take you to the notification page of a well-known 3rd-party phone number verification service I found when I searched for the number online.

888-322-4602 | 18883224602 - Phone Scam Alert! - Nomorobo

Even though the scam call listed was from 10 months ago and related to a completely different type of bank fraud, the fact it has nothing to do with Microsoft at all means that phone number is at least suspect, so I'd never trust it.

I didn't find a similar warning relating to the original phone number mentioned in this thread's first post, but that doesn't mean much, since numbers included in the text of scam/spam emails aren't always used for scam robocalling as well, that just seems to have happened in the past for the number above that I did find.