Bugcode NDIS Driver Error on New Install

Question

I built my first computer, which has already proven to be a challenging task, and just when I finally think everything is good to go, Windows 10 decides that I can't continue. 

Upon trying to install using the Media Creation tool, once it installs, it will go through the entire install, restart and put me in an endless loop of restarting, first starting with a blue screen with the error code "BUGCODE NDIS DRIVER" with nothing else, and then a popup screen that says Your computer unexpectedly restarted and Windows cannot proceed with the install, your computer must be restarted.

I've done as much research as I possibly can and have tried the following:

• Formatting the USB drive I used as Exfat, NTFS, quick format and "non-quick" format
• Used a different USB drive
• Used an SD Card
• Taken out all Ram sticks except for 1
• Taking out M.2 of DIMM slot
• Installed from front panel of case, and back panel of case straight into motherboard
• Upgrading my BIOS (Current BIOS is 0207)
• Switching out both cables to the SSD I'm trying to boot from
• Opening up a prompt to see if I could edit the registry (I don't have all the folders that I've seen in other forums and screenshots)
• Letting it restart forever until I lost my mind

In another forum, I read that you can somehow install old drivers? How would I go about doing that without ever having been able to even start up Windows on this computer? Where would I get the drivers?

Please help as I am desperate at this point. I spent thousands on this build and just need it to start so I can do my job

Build is as follows:

ASUS ROG Zenith Extreme Alpha X399 HEDT Gaming Motherboard AMD Threadripper 2 (TR4)

ASUS ROG STRIX GeForce RTX 2080 8GB Graphics Card (with a PCI-E cable running into the motherboard as I have mounted it horizontally in the case)

AMD Threadripper 1950x 16 Core Processor

x4 Corsair Dominator Platinum 16GB DDR4 3200MHz C16 RAM

Samsung 860 QVO 1TB SSD (Boot Drive)

Enermax Liqtech 360 TR4 II Liquid Cooler

Corsair RM1000x Power Supply

All housed in a Thermaltake View 71 Tower Case

Answer 1

I've encountered the same problem today with the same motherboard in a build that I did today for a friend. It seems the problem is caused by the on-board WiFi adapter. If you go into the UEFI setup menu, under Onboard Devices Configuration and disable the Wireless LAN option, then Windows should install and boot just fine.

I haven't figured out yet how to get this device working under Windows since it will blue screen even when starting up after installation is done. But so long as you can live without wireless LAN, everything else will work fine including Bluetooth.

Answer 2

I've encountered the same problem today with the same motherboard in a build that I did today for a friend. It seems the problem is caused by the on-board WiFi adapter. If you go into the UEFI setup menu, under Onboard Devices Configuration and disable the Wireless LAN option, then Windows should install and boot just fine.

I haven't figured out yet how to get this device working under Windows since it will blue screen even when starting up after installation is done. But so long as you can live without wireless LAN, everything else will work fine including Bluetooth.

Thanks for that, had the same error and disabling the Wi-Fi device on my Asus X299 Rampage did the trick. Seems it's a Asus Wi-Fi problem and not a particular mobo.

To get Wi-Fi working again I installed drivers from Asus website where they have noted that this may be a problem.  Then I enabled Wi-Fi device in bios. Working fine no blue screen.

Answer 3

Just found this , seems it's a problem with the Wi-Fi device and Windows 10 RS5 or later

Answer 4

Hi Jacob

My name is Andre Da Costa; an Independent Consultant, Windows Insider MVP and Windows & Devices for IT MVP. I'm here to help you with your problem.

If you are Performing a Clean Install by Booting from the Windows 10 install disk:

Try simplifying your configuration by keeping only your mouse and keyboard attached, that means:

Disconnecting multiple display monitors.



Remove discrete video cards, use the on-board graphics if your motherboard supports it.



Swap out memory modules - a RAM module might be corrupt - you can also ensure RAM sticks are installed slots 1 and 3. Your RAM modules might be corrupt, try scanning them for errors. 

https://www.groovypost.com/howto/use-the-memory...

If you have more than one hard disk installed, disconnect all except the target disk where Windows 10 will be installed.



Reset your BIOS Defaults.

https://www.groovypost.com/howto/reset-pc-bios-...

Disconnect all external devices, since connected devices can sometimes confuse setup. 

If setup is successful after performing these tasks, you can reinstall each removed component.

Information in the above link is sourced from a trusted Microsoft MVP blog.

Answer 5

Hey Andre! 

Thanks for such a quick reply!

I only have my mouse and keyboard attached, nothing else but the USB flash drive I'm using to install Windows 10 and one monitor.

By swapping out memory modules, are you referring to the sticks of RAM? As in try different ones? I currently have 4 of the one I listed above and removed 3 of them to simplify the configuration. How do I scan them for errors if Windows has never started on this computer? Is there a way to do that in the UFIE screen or by keying into a command prompt?

I did have an M.2 in the motherboard through the DIMM slot, but I removed that and tried again with no luck.

I can try resetting the BIOS and see if that works

Is there any other information you can provide me with?

Thank you again so much.