Critical hardware error

Question

Hi all, 

I usually use my PC for gaming, and have today had 3-4 different full crashes. These crashes cause a flickering grey screen and audio looping.  Immediately after the first crash I have been observing CPU and GPU temperatures to make sure it isn't an overheating issue.

I have three hardware error reports from today:

1:

Source

Windows

Summary

Hardware error

Date

‎19/‎05/‎2019 16:48

Status

Report sent

Description

A problem with your hardware caused Windows to stop working correctly.

Problem signature

Problem Event Name: LiveKernelEvent

Code: 141

Parameter 1: ffffbf043d4f3010

Parameter 2: fffff8053ee2e718

Parameter 3: 0

Parameter 4: 26a4

OS version: 10_0_17763

Service Pack: 0_0

Product: 768_1

OS Version: 10.0.17763.2.0.0.768.101

Locale ID: 2057

Extra information about the problem

Bucket ID: rejected_by_rule

Server information: a1e68463-f9dc-4668-9ecc-7ed3f4561d95

2:

Source

Windows

Summary

Hardware error

Date

‎19/‎05/‎2019 16:40

Status

Report sent

Description

A problem with your hardware caused Windows to stop working correctly.

Problem signature

Problem Event Name: LiveKernelEvent

Code: 141

Parameter 1: ffffb608633ca010

Parameter 2: fffff8018e7be718

Parameter 3: 0

Parameter 4: 3bb8

OS version: 10_0_17763

Service Pack: 0_0

Product: 768_1

OS Version: 10.0.17763.2.0.0.768.101

Locale ID: 2057

Extra information about the problem

Bucket ID: rejected_by_rule

Server information: 3953871f-37b9-418d-aae9-b76041e0d791

3:

Source

Windows

Summary

Hardware error

Date

‎19/‎05/‎2019 16:34

Status

Report sent

Description

A problem with your hardware caused Windows to stop working correctly.

Problem signature

Problem Event Name: LiveKernelEvent

Code: 141

Parameter 1: ffffbf01c278e390

Parameter 2: fffff80667fae718

Parameter 3: 0

Parameter 4: 2e2c

OS version: 10_0_17763

Service Pack: 0_0

Product: 768_1

OS Version: 10.0.17763.2.0.0.768.101

Locale ID: 2057

Extra information about the problem

Bucket ID: BAD_DUMPFILE

I'm really not sure what to do, I'm concerned my GPU is failing, as I cannot seem to find any issues with my monitor or cables. I'm in the process of updating drivers to see if that helps. Any help would be greatly appreciated.

Answer 1

Right.

Tried updating chipset, loaded defaults from bios and now it won't recognise my m.2 ssd which is my default boot drive. 

It loads to bios with uefi enabled and to a screen prompting me to insert a boot drive when in legacy.

I'm now very stuck.

Answer 2

Ok, let us know how it goes.

Answer 3

Hi,

Thank you for your prompt reply.

It is custom built, the motherboard is a EVGA X99 Micro V2.

I'll try updating drivers.

Thanks 

Scot

Answer 4

Hi Scott

Your GPU is not failing . . .

You are on the right track by suspecting your GPU device drivers . . .

If updating your video card device driver does not resolve this, go to the support page for your device on the manufacturers website, then download and install the video driver they recommend, it may well be an older version to the one you are currently running, it will however, be compatible . . .

Answer 5

Hi Scot

My name is Andre Da Costa; an Independent Consultant, Windows Insider MVP and Windows & Devices for IT MVP. I'm here to help you with your problem.

What is the exact make and model?

Open Start, type: system information

Hit Enter

Click System summary

Look in the right pane

Copy the system sku info into reply here.

See example: https://imgur.com/qzektpA

If its custom-built, what is the make and model of the motherboard?

Its possible you might need to update your BIOS and chipset drivers to improve stability.