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User Profile Service service failed the logon. User profile cannot be loaded

Anonymous
2019-03-22T11:20:10+00:00

After the windows 7 update of KB04490628 on 3/19/2019, the system errors when trying to log on to the pc account with the message user profile service: service failed the logon. User profile cannot be loaded.  

I have logged into an alternate administrator account on the PC that was not corrupted and tried to uninstall the 3/19/2019 windows update but it will not allow that update to be uninstalled.   

What steps can I take to correct the issue with the account.  Everything on the PC is under the corrupt account. I have gone in and backed up onto a flash drive all of the pictures and documents, etc under the failing account using the administrative ID but would really like to correct the user account.  I saw a similar issue listed under Vista but several non-vista users indicated the steps there did not fix their problem.

Windows for home | Previous Windows versions | Security and privacy

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  1. Anonymous
    2019-03-22T11:27:32+00:00

    See if this assists you.

    1. Do a System Restore in Safe Mode to before the problem:

    http://www.sevenforums.com/tutorials/700-system-restore.html

    Getting into Windows Safe Mode. Use Arrow Keys to Navigate and ENTER Key to select Mode  

    http://www.computerhope.com/issues/chsafe.htm#03

    1. "Fix "The User Profile Service failed the logon. User profile cannot be loaded." Error in Windows 7"

    http://www.sevenforums.com/tutorials/186131-user-profile-service-failed-logon-user-profile-cannot-loaded.html

    1. Error message: "The User Profile Service failed the logon. User profile cannot be loaded”, when logging on to Windows 7 or Windows Vista

    http://support.microsoft.com/kb/947215/en-us

    1. This may also assist you:

    "Fix a corrupted user profile"  in Windows 7.

    https://support.microsoft.com/en-us/help/14039/windows-7-fix-corrupted-user-profile

    Cheers.

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  1. Kapil Arya 37,206 Reputation points Volunteer Moderator
    2019-03-22T12:53:10+00:00

    Hello,

    See if this fix helps you (works in Windows 7 also):

    https://www.kapilarya.com/the-user-profile-service-failed-the-sign-in-windows-10

    Let us know if this helps!

    Note: Included link in this reply refers to blog post by a trusted Microsoft MVP.

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