RWA Shared Folders, what happens when a file is open on the LAN side?

Billy Profitt 116 Reputation points
2021-03-18T00:08:59.187+00:00

I have a user getting a permissions error or file missing. A little while later the user can access the file and download it. I was wondering if this might be an issue where the file is open by a user on the local network. I know the user has permissions to the file.

Windows Server
Windows Server
A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.
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  1. Billy Profitt 116 Reputation points
    2021-03-19T23:45:25.55+00:00

    So here is the answer. Tested today.

    If you get "Either the folder no longer exists, or you do not have the required permissions to access the folder" and you know the user has permissions on the file and that the file is there, it is because someone on the LAN or internal network has the file open.

    Tested with a user opening a file the on their computer in the office, then attempting to open the file via RWA.

    The text of the error is very misleading, not that it matters now, but it should read something like "Another user has the file open for editing."

    I did not test what happened if the file was open as read only.

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  1. Karlie Weng 16,081 Reputation points Microsoft Vendor
    2021-03-19T03:09:58.197+00:00

    Hello @Billy Profitt

    Please navigate to and check if assign correct share permission and NTFS permission to those problematic user accounts.

    Please also refer to Manage Server Folders in Windows Server Essentials

    Meanwhile, please follow the path: C:\ProgramData\Microsoft\Windows Server\Logs\WebApps. And then check RemoteAccess log file if you can find some more clues. (Please note: the log file is a hidden file. Please open Control Panel, select Folder Options, select View tab and check Show hidden files, folders and drives. Then you will be able to find the log file.)

    Note: Network Service account must have read access to the folder or the parent folder in order for documents to appear.

    There possible 2 workarounds found online might be helpful.

    • Rename the folder to something different。
      Create a new folder and set the permissions, move the content over and test.
    • Using Dashboard - User - Properties, change the level of access to admin, click apply, change level of access back to standard, click apply.
      Logged in as user on remotewebaccess.com - write access now works OK

    Best Regards
    Karlie

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