I cannot open protected PDF (IRM enabled) in MS Teams

Thomas Tam 1 Reputation point
2021-03-18T02:31:00.56+00:00

I cannot open and preview protected PDF (IRM enabled) in MS Teams. The workaround is to download it to desktop and open in Edge. Is there any better way to do it?

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
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  1. JimmyYang-MSFT 50,446 Reputation points Microsoft Vendor
    2021-03-18T10:00:00.39+00:00

    Hi @Thomas Tam

    Can you open the PDF without IRM in MS Teams normally?

    Are there any error messages when you open pdf in Microsoft Teams?

    To exclude the client issue, we recommend you login in Teams web client to see if it works. If there is no issue, this issue may related to the client itself. In this case, please make sure you have the latest version of Teams client and try to clear Teams client cache to see if it can be fixed.


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