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ThomasTam-8874 avatar image
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ThomasTam-8874 asked JimmyYang-MSFT commented

I cannot open protected PDF (IRM enabled) in MS Teams

I cannot open and preview protected PDF (IRM enabled) in MS Teams. The workaround is to download it to desktop and open in Edge. Is there any better way to do it?

office-teams-windows-itpro
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JimmyYang-MSFT avatar image
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JimmyYang-MSFT answered JimmyYang-MSFT commented

Hi @ThomasTam-8874

Can you open the PDF without IRM in MS Teams normally?

Are there any error messages when you open pdf in Microsoft Teams?

To exclude the client issue, we recommend you login in Teams web client to see if it works. If there is no issue, this issue may related to the client itself. In this case, please make sure you have the latest version of Teams client and try to clear Teams client cache to see if it can be fixed.


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Hi Jimmy,

I can open PDF without IRM enabled. I can preview and open it from MS teams directly.
Even I use the web Team, the same issue happens.

error messages pls see the attached screenshots:
79394-protected-pdf.jpg


79389-web-team-open-pdf-error.png


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@ThomasTam-8874

According to the error message, it seems you should install a compatible PDF reader in your device, and Teams seems do not support to open the protected PDF files directly.

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Why I cannot press the button "Open in Browser" when I click the PDF?
Also, is there any timeline when Teams will support to open protected PDF in future?

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@ThomasTam-8874

To use PDF files in libraries that the owner has protected with IRM, the user will need to obtain the PDF-compatible readers to open it.

As a supplement, you can learn it from:

https://docs.microsoft.com/en-us/microsoft-365/compliance/sp-compatible-pdf-readers-for-irm?view=o365-worldwide

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@ThomasTam-8874

Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back.

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