Microsoft Security | Intune | Other
Other Intune-related topics, including unsupported scenarios and platform-specific behaviors
Device compliance in Endpoint - Not working correctly
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ITMR92
1
Reputation point
We have a device in Endpoint/Intune that has enrolled correctly. However we are now seeing that in the list of all devices that this device is now showing as not-compliant.
When we drill down and go into the compliance policies for this machine, the device status is compliant against all of these policies.
Has anyone come across this before?
Microsoft Security | Intune | Other
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Crystal-MSFT 54,211 Reputation points Microsoft External Staff2021-03-19T01:27:04.04+00:00 @ITMR92 , For our issue, to know it clearly, I would like to collect some more information:
- When did this issue happens? Could you confirm if it shows correctly now?
- How many devices are affected? Did we have the same issue before?
- If the issue is still there, please get some screen shots to better understand it. As a note, please hide any privacy information in the screen shots.
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ITMR92 1 Reputation point
2021-03-19T08:58:10.997+00:00 Hi Crystal,
The issue started a few days ago and is affecting 1 of our machines that we are aware of.
Screenshots below, show how in the list of all devices that the machine shows Non-Compliant:
However when you look into the compliance policies on the machine it shows that everything is compliant:
This is affecting conditional access to Office 365 applications.
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Crystal-MSFT 54,211 Reputation points Microsoft External Staff
2021-03-22T04:05:59.867+00:00 @ITMR92 ,, Thanks for the reply. For our issue, we suggest to restart the device and login the user account again to see if the status will be changed. If still not, we suggest to open a case to check the background information. Here is a link about how to open a case:
https://learn.microsoft.com/en-us/mem/get-supportThanks for the understanding.
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