Print with white band with "Print Images"

Fabio Bernini 31 Reputation points

Goodmorning everyone, more than looking for a resolution I would like to make a report because after many tests I realized that a resolution can perhaps only be with an update. A photographer client of mine called me because going to print some photos (JPG), not all but most of them, the print comes out with a white band, that is not printed. The customer uses as a procedure the printing from the contextual menu by right clicking on the file and selecting "Print". I specify that this procedure has always been done until last Saturday but after he made the last updates, this problem came out on Monday. I tried to uninstall the latest updates and also to restore a restore point of March 10 but nothing. I have tried to print the same files from various computers with different printers and with those files there is always the same problem. At this point I can only think that some latest update has created the problem. Thanks for your attention and greetings. ![79156-img-20210318-131856.jpg][1] ![79251-img-9554.jpg][2] [1]: /api/attachments/79156-img-20210318-131856.jpg?platform=QnA [2]: /api/attachments/79251-img-9554.jpg?platform=QnA

Windows Server Printing
Windows Server Printing
Windows Server: A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.Printing: Printer centralized deployment and management, scan and fax resources management, and document services
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  1. Karlie Weng 16,251 Reputation points Microsoft Vendor

    Hello @Fabio Bernini

    Thank you for sharing this.

    Please check if you recently installed patch or Windows 10, either of these updates: KB5000802 KB5000808

    For Windows 8.1 Both KB5000848 and KB5000853

    For Windows 7 SP1 Both KB5000841 and KB5000851

    The temporary workaround would be uninstalled the patch and rebooted the PC and see if the issue persist.

    we have to wait for an update-fix to this update.

    Best Regards


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    2 people found this answer helpful.

  2. ALI SAD 6 Reputation points

    hi @Fabio Bernini ,

    I printed the image in pdf format (in attachment) trying to print the pdf file to see if the problem really comes from the JPGs.


    1 person found this answer helpful.
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  3. Fabio Bernini 31 Reputation points

    Hi, SADALI, thanks for answer. Yes, I forgot to say it but I've already tried to print in PDF and then print with printer and works.

    1 person found this answer helpful.
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  4. Kjetil S 6 Reputation points

    Hi! We also have this problem, and i removed KB5000808. It worked when that updated was removed.

    1 person found this answer helpful.
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