Print with white band with "Print Images"

Question

Goodmorning everyone, more than looking for a resolution I would like to make a report because after many tests I realized that a resolution can perhaps only be with an update. A photographer client of mine called me because going to print some photos (JPG), not all but most of them, the print comes out with a white band, that is not printed. The customer uses as a procedure the printing from the contextual menu by right clicking on the file and selecting "Print". I specify that this procedure has always been done until last Saturday but after he made the last updates, this problem came out on Monday. I tried to uninstall the latest updates and also to restore a restore point of March 10 but nothing. I have tried to print the same files from various computers with different printers and with those files there is always the same problem. At this point I can only think that some latest update has created the problem. Thanks for your attention and greetings. ![79156-img-20210318-131856.jpg][1] ![79251-img-9554.jpg][2] [1]: /api/attachments/79156-img-20210318-131856.jpg?platform=QnA [2]: /api/attachments/79251-img-9554.jpg?platform=QnA

Answer 1

there's an known issue described by this post: https://learn.microsoft.com/en-us/answers/questions/335604/known-issue-unexpected-results-when-printing-from.html

Answer 2

Hello @Fabio Bernini

Thank you for sharing this.

Please check if you recently installed patch or Windows 10, either of these updates: KB5000802 KB5000808

For Windows 8.1 Both KB5000848 and KB5000853

For Windows 7 SP1 Both KB5000841 and KB5000851

The temporary workaround would be uninstalled the patch and rebooted the PC and see if the issue persist.

we have to wait for an update-fix to this update.

Best Regards
Karlie

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Answer 3

Hi! We also have this problem, and i removed KB5000808. It worked when that updated was removed.

Answer 4

Hi, SADALI, thanks for answer. Yes, I forgot to say it but I've already tried to print in PDF and then print with printer and works.

Answer 5

hi @Fabio Bernini ,

I printed the image in pdf format (in attachment) trying to print the pdf file to see if the problem really comes from the JPGs.

79232-img-9554.pdf