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Question about search in Outlook in combination with Microsoft 365

Hello, I have already posted this question in the Dutch Community forum but one of the members suggested to bring this question to the English forum as well. There will be some Dutch words in my post but I will try to provide explanation when necessary . Here I go...

As far as I know it is possible to use the search term mentioned below in Outlook to look up an email from a specific person.
van: Naam van afzender (in English: from: Name of sender)

In Outlook 2016, in combination with Microsoft 365, it would seem that this option is no longer supported and now only works as follows.
afkomstigvan: Naam van afzender (in English: originatedfrom: "Sender's name")

In Outlook Online, again in combination with Microsoft 365, the search term - van: Naam van afzender - still works.

Could it be that something needs to be adjusted / configured to make searching via the search term - van: Naam van afzender - possible again?

I hope you can help and I look forward is seeing your reactions!

Sincerely,

CL

office-outlook-itpro
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1 Answer

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JadeLiang-MSFT answered CLZRTI-0155 rolled back

Hi @CLZRTI-0155

Welcome to our forum.

I understand that you are working with Microsoft 365 account in Outlook 2016, is it right? If so, what's the version of your Outlook 2016(File>Office account>about outlook), please first ensure that you have updated to the latested version of Outlook.

As I know, we could usually search the message from a specific users via type From: "sender name" in search field, which has been declared in the official documentation: Search reference tables. Due to I haven't had a Dutch version of Outlook , I have just tested on my English client and found it could work normally there, it's suggested to kindly check if it could also work for you.

Also, for your requirement of searching the messages from a specific sender, as a easier way, we could also search the message via click the "From" button like below, which may help us search these messages more fast.
79485-snipaste-2021-03-19-14-39-45.jpg

Hope that would be helpful to you.


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Hello JadeLiang,

Thank you for responding to my question.
I included some snips in regards to the version:

79617-afbeelding.png
79559-afbeelding.png

This is of course not the latest version but it's close and I am guessing that most businesses follow a 1 minus 1 update pattern in order to avoid release issues :-)

The Dutch reference tables suggest that the search term that I am expecting to work should work; van:"berend otten" is equivalent to from:"bobby moore".
Unfortunately this is not the case.


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In addition when i use the 'From' button I also get the 'wrong' search term, as you can see below:

79692-afbeelding.png

As you can understand I am in loss. All documents suggest that searching with 'From/Van' should work but even the button in Outlook generates 'afkomstigvan' instead of terms mentioned in the documents or even shown on the button.

To conclude I would like to mention that this has been an issue for at least the latest 3 versions of Outlook 2016 so I am starting to think that there is something fundamentally wrong in our configuration.

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Little bump for attention :-)

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Hi @CLZRTI-0155,
Thanks for your update and sorry for delay, I'm still researching for your issue. I have tried to install the same bit, version and language of Outlook 365 with yours for testing, but when I click the "van" button, it works like below, which seems to I couldn't reproduce your issue.
81089-snipaste-2021-03-24-16-11-26.jpg
Did other users in your organization have the same issue? If it only occurred on your client, in order to avoid the interference of corrupted outlook profile, it's suggested to re-add your account in a new profile to check(control panel>mail>show profiles>add>readd your account)

Also, as I know, some third party add-ins may also cause the search field couldn't work normally, it's suggested to disable any add-ins to check if the issue has any difference.

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Hi JadeLiang,

Interesting suggestions (re-adding my account and disable add-ins) so we are definitely going to give that a go.

Since every user in our organization has this issue I am hoping it's an add-in issue. I should probably mention that we are in the process of migrating to Microsoft 365 and even our brand new test accounts have the same issue so I am guessing it's not a corrupt profile :-).

Thank you for trying to reproduce the issue with a Dutch version of Outlook. I am curious though as to why the search box in the snip shows from:"Naam van afzender" (thus English & Dutch terminology) instead of van:"Naam van afzender" (full Dutch terminology).
Kinda of a strange Dutch-English mix don't you think?

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Also check @JadeLiang-MSFT reaction on the 29th of March 2021.

Blockquote

Due to the feature of instant search in Outlook is based on Windows seaerch, I guess the difference may be related to the windows language, which was confirmed after I changed the windows language, and I reproduced your issue in my client like below,In order to avoid the interference of version, I have tried to update my Outlook to the latest version, but it still displays the same field there.
So I think this field may be more related to windows instead of Outlook feature or language, and it may be invalid to perform more operations on Outlook.

Thanks for the assistance/guidance @JadeLiang-MSFT; from my POV this thread can be closed.


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