Hi Christina,
This will probably require a registry fix . ..
Click your Start Button, type regedit and hit Enter to open the Registry Editor
Click View and make sure 'Address Bar' is turned on
Paste this into the Address Bar at the top and hit Enter
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders
Please post a screenshot of the resulting Registry Editor window - since your screenshots function is not working correctly, use this method to provide that screenshot:
Click your Start Button, type snip and hit Enter - this will open the Snipping Tool or Snip and Sketch (depending on your version of Windows 10)
Set Mode to Full Screen, then click New to take a screenshot
Save that file to your Desktop and close the Snipping Tool
Then in your next Post, click the second last button on the toolbar above your post to select that image and upload it to your post . . ..