September 2019 update with BSOD at reboot

Question

I updated my windows to September 2019. Upon restart I got blue screen of death. The stop code is PAGE FAULT IN NONPAGED AREA. This is the first time I have BSOD after so many windows updates.

I have to press the power button to force my computer to restart to let it do automatic repair. It removed the September update. Then I tried to perform windows update. I was able to install KB4516115 and KB4514359. My conclusion is KB4515384 caused the BSOD.

There was a similar article saying the problem of Intel wifi driver. I don't use wifi on my machine.

Does anyone have this problem?

The Minidump folder is at 

https://1drv.ms/u/s!Alu-l3tNoK7hhjiqj8DOPUbmGsrI?e=gilS61

Thanks.

Answer 1

I have exactly the same issue, however I have followed the steps above, but none of the three items you've suggested searching for exist on my PC...

I haven't tried to update anything manually, just following the Microsoft reminder to restart my PC to upgrade. This has now happened three times in a row, each time receiving the BSOD on restart.

Any further suggestions would be most appreciated

Answer 2

I have exactly the same issue, however I have followed the steps above, but none of the three items you've suggested searching for exist on my PC...

I haven't tried to update anything manually, just following the Microsoft reminder to restart my PC to upgrade. This has now happened three times in a row, each time receiving the BSOD on restart.

Any further suggestions would be most appreciated

The first place to look is the registry, with regedit

I suggest searching for ArcCtrl - with luck you will find one or two keys with this name

Inside the key it might mention Arcsoft and should reference ArcCtrl.sys location in the drivers folder

N.B. Some people had ArcSec instead 

Remove the keys ArcCtrl

reboot

Remove ArcCtrl.sys from driver folder 

reboot

I was then able to install updates without BSOD

These solutions worked because we had previous installations of Arcsoft products like TotalMediaTheatre TMT which are incompatible with W10 but not 100% removed before.

If in fact you have a different problem then you can see in the thread https://answers.microsoft.com/en-us/windows/forum/all/solved-windows-update-kb4512941-not-installing/ea81711e-5883-4c88-aa41-cb3e87bd47c6 it is possible to examine the minidump file to determine which driver is crashing in your case

Before finding this solution I tried uninstalling all old software not needed, and disabling services from the startup configuration, but only removing ArcCtrl from registry solved it for me.