scansnap ix500 and s1500 no longer work after update to windows 10 1903 cumulative update 2019-08

Question

scansnap ix500 and s1500 no longer work after update to windows 10 1903 cumulative update 2019-08.

No longer have a scanner

Answer 1

Hi jvs34

Press Windows key + R

Type: appwiz.cpl

Hit Enter

Click View installed updates

Select the recent update

Right click it then click uninstall.

Restart into Normal mode then check if stability/functionality is restored. If it is, proceed with the next steps.

The update will try to install again, so use the following to block it:

Is there an option or work around to block updates or hardware drivers that might cause problems?

Yes, Microsoft has released a KB update (KB3073930) that will let users block or hide Windows or driver updates.

You can download it at the following link:

https://support.microsoft.com/en-us/kb/3073930

After downloading, launch it, click Next, wait while it detects pending Windows Updates.

Click the Hide Updates menu.

Scroll through the list then select then select the update. Check the box next to the update then click Next to confirm changes.

If that does not work:

Press Windows key + R

Type: rstrui.exe

Hit Enter

This will start the system restore wizard. Choose a restore point before the problem started.

If an update is not installing or making your system unstable, I would remove the update and block it from installation.

Due to the millions of configurations out there, some might not be fully compatible with a particular cumulative update.

Report it in the Feedback Hub so the Windows engineers are aware of the issue.

https://windows10.help/blogs/entry/54-how-to-su...

Information in the above link is sourced from a trusted Microsoft MVP blog.