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Network adapter failure after installing KB4515384

Anonymous
2019-09-12T12:18:13+00:00

Hi

After installing the latest update KB4515384, my Intel wireless network card and Intel lan card have stopped working. Device Manager reports a device error and cannot start it. Deinstalling KB4515384 solved the problem. My Lan card is integrated on Gigigabyte B450 AORUS PRO mainboard, wireless is on PCI-e ASUS PCE-AC55BT. All drivers is app to date. Any idea ??

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2019-09-16T07:23:04+00:00

    Same here, also with a Gigabyte AM4 mainboard, X470 AORUS GAMING 7 WIFI, with a Ryzen 2700X CPU. All physical network interfaces are affected, which in my case are all Intel (I211 onboard, WLAN 9260 onboard, and an I350-T2 card).

    Drivers are current, BIOS is current. Removing the update brings the interfaces back, but tends to break the start menu instead ("Critical error"). The network problem reproduces reliably every time the update is installed.

    With Intel drivers, the error code in Device Manager is 0xc00000e5/STATUS_INTERNAL_ERROR, with in-box drivers, 0xc0000001/STATUS_UNSUCCESSFUL.

    -- 

    Christian

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  2. Anonymous
    2019-09-16T05:21:47+00:00

    Not seeing this on any of the 3 PCs I installed the update on, but it doesn't seem to be affecting people with separately purchased motherboards.

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  3. Vijay A. Verma 104.8K Reputation points Volunteer Moderator
    2019-09-12T17:49:47+00:00

    Welcome

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  4. Anonymous
    2019-09-12T16:56:48+00:00

    Hi Vijay

    Thank you for the information. I have already reported the problem to the Feedback Hub on the same day as the update. I stopped receiving updates for 35 days but thank you for the tool will definitely be useful.

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  5. Vijay A. Verma 104.8K Reputation points Volunteer Moderator
    2019-09-12T12:38:27+00:00

    Hi Szkrabula

    Greetings! I am Vijay, an Independent Advisor.

    Report this to Microsoft so that this issue can be fixed in future updates. Press Windows Key+F to invoke Feedback Hub to send the issue to Microsoft.

    Since all drivers are up to date - After update, hide it so that it doesn't install it automatically and wait for new update to come which will be installed automatically.

    Microsoft has provided a tool Show/Hide Updates tool to block the update

    Download the tool from below link

    http://download.microsoft.com/download/f/2/2/f2...

    When you run this troubleshooter, it will search for available updates and list them

    Select the update which you want to hide. Click Next and follow on-screen directions

    Do let me know if you have any more question or require further help.

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