(SOLVED) Explorer.exe keeps restarting every few seconds only for one user

Question

Hello,

strange problem occured. No additional software or updates were installed before as I know.

Problem: Only for one user when I sign in, explorer.exe keeps restarting/crashing every few seconds. I can't use it in no way. Other users works fine.

Explorer.exe Dump: https://pastebin.com/raw/xAXdx3pS

Tried:

1. sfc /scannow
2. chkdsk
3. dism /online /cleanup-image /restorehealth
4. Disabled any NON-Microsoft 3rd parties via ShellExView.
5. Disabled any NON-microsoft startup programs.

OS: Windows 10 (Updated to newest).

Answer 1

Update on how I SOLVED this explorer.exe crashing.

It seems that this was OneDrive related bug.

1. You need to login to the user which has explorer.exe crashing.
2. Ctrl-alt-del -> Task Manager -> Run new task
3. Type: regedit
4. Browse to HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\
5. Rename BannerStore key to BannerStore_bak

It should immediately stop crashing.

Event log for reference:

PROCESS_NAME:  explorer.exe
EXCEPTION_CODE: (HRESULT) 0x8000ffff (2147549183) - Catastrophic failure
EXCEPTION_CODE_STR:  8000ffff
WATSON_BKT_PROCSTAMP:  d3046e6b
WATSON_BKT_PROCVER:  10.0.18362.449
PROCESS_VER_PRODUCT:  Microsoft® Windows® Operating System
WATSON_BKT_MODULE:  shell32.dll
WATSON_BKT_MODSTAMP:  3580e4da
WATSON_BKT_MODOFFSET:  138b16
WATSON_BKT_MODVER:  10.0.18362.449
MODULE_VER_PRODUCT:  Microsoft® Windows® Operating System

Answer 2

Update on how I SOLVED this explorer.exe crashing.

It seems that this was OneDrive related bug.

1. You need to login to the user which has explorer.exe crashing.
2. Ctrl-alt-del -> Task Manager -> Run new task
3. Type: regedit
4. Browse to HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\
5. Rename BannerStore key to BannerStore_bak

It should immediately stop crashing.

Event log for reference:

PROCESS_NAME:  explorer.exe
EXCEPTION_CODE: (HRESULT) 0x8000ffff (2147549183) - Catastrophic failure
EXCEPTION_CODE_STR:  8000ffff
WATSON_BKT_PROCSTAMP:  d3046e6b
WATSON_BKT_PROCVER:  10.0.18362.449
PROCESS_VER_PRODUCT:  Microsoft® Windows® Operating System
WATSON_BKT_MODULE:  shell32.dll
WATSON_BKT_MODSTAMP:  3580e4da
WATSON_BKT_MODOFFSET:  138b16
WATSON_BKT_MODVER:  10.0.18362.449
MODULE_VER_PRODUCT:  Microsoft® Windows® Operating System

This worked!!! Thank you soooo much for this. Do you know why this happened?

Answer 3

Hi, ReservusLT

My name is Marc, thanks for participating in the Microsoft Community, I'm an Independent Advisor and I'll be glad to help you today.

I recommend you to completely repair Windows before you have to make a copy of your personal files

https://www.tenforums.com/tutorials/16397-repai...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Answer 4

Thanks for your answer Marc !

Currently I don't see this a solution. If I won't find any help on this issue I'm sure I will fully repair or reinstall Windows. But for now I'm looking for fix.

Answer 5

I get it