Unable to schedule exam for 'AI Fundamentals'

Anderson Bessa Uchôa 1 Reputation point
2021-03-21T02:40:53.727+00:00

I have completed 'Microsoft Azure Virtual Training Day: AI Fundamentals' course on 17-Mar-2021. I have received an email from Azure team to complete the certification, on doing so today and after successful 'signing in' with my official profile it still showing below error and I am unable to schedule the exam.

We can’t access your Microsoft profile to schedule your exam. To resolve the issue, try these steps in this order and return to the exam page to schedule the exam:

Use Internet Explorer (version 9 or above) or Edge
Clear all cache and cookies
Use the InPrivate option in Internet Explorer or Edge

If the issue persists, you can contact Pearson VUE Support to schedule the exam. If you still need help, please click Ask a question on the Microsoft Certification Program support forum. I have tried all of this many many times and it never works.

Not Monitored
Not Monitored
Tag not monitored by Microsoft.
23,842 questions
No comments
{count} votes

1 answer

Sort by: Most helpful
  1. Dave Patrick 329.6K Reputation points Microsoft MVP
    2021-03-21T02:46:42.3+00:00

    Microsoft Certification Program is supported on their own forums. I'd try asking for help with exam scheduling in dedicated forums here. (Participate\Ask A Question)
    Exams/Exam Registration/General Registration Questions
    Exams /Exam Registration and Scheduling/Scheduling with Pearson Vue
    Pearson VUE Customer service
    Pearson VUE contact / chat

    --please don't forget to Accept as answer if the reply is helpful--

    No comments