Microsoft Store Download Issues (FIXED)

Question

Hello everyone,

I've been having trouble with my Microsoft store for about 2 weeks now. There are 4 applications that are queued in my download section, they are the following:

- Microsoft visual C++ 2013 UWP Desktop runtime

- Microsoft visual C++ 2012 UWP Desktop runtime

- Microsoft visual C++ 2015 UWP Desktop runtime

• DirectX Runtime 

I can't get these to download as 3 of them say they are starting download (but never do) and the other says pending. I can't download anything from the Microsoft Store because they also get stuck at the bottom of the download queue.

i have done a Windows Update Troubleshooter and came back with no problems. I have no idea how to fix this problem and was hoping that someone else has experienced something like this.

Any help is much appreciated

Answer 1

The second step in the link solves Microsoft stuck on downloading those 4 things.

https://www.wintips.org/fix-windows-10-update-service-is-missing/#method-2

Answer 2

Hi Input and thanks for reaching out. My name is Joseph. I'm an independent advisor. I'll be happy to help you out today.

1. Press the Windows key type in "Settings" press enter.
2. Click Apps > Apps & Features.
3. Scroll down, search for "Microsoft Store" left-click
4. Click "Advanced options".
5. Scroll down and click "Reset".
6. Restart PC and try.

I hope this helps. Feel free to ask back any questions and let me know how it goes.

Thank you!

Answer 3

Thank you for your reply Joseph,

Unfortunately the method didn't seem to fix the problem and I'm still not sure what could possibly be the issue with the downloads.

Any other potential fixes are much appreciated,

Thanks Again

Answer 4

I am having the exact same issue amd have tried everything with no success.

I have researched this issue extensively and have come up empty.

Answer 5

I am having the exact same issue amd have tried everything with no success.

I have researched this issue extensively and have come up empty.

Hello SeanEllis94 and anyone else who may have the same problem.

I had tried this fix last night and it has completely fixed all problems with the Microsoft Store for me, I too searched the internet extensively and turned up nothing

Initially I was sceptical to try this method but thought I'd give it a go having researched what it actually does, involving using the 'reset this PC' feature. Located with Settings > Update and Security > Recovery > Reset this PC. 

My thought was a corruption in a Windows file caused by malware or something of the sort because McAfee had uninstalled itself and this issue with the Microsoft Store happened immediately after. 

If you choose to try this method as a troubleshoot then you NEED to make sure you keep your files because otherwise everything on your drives will be wiped. Some applications are deleted in the process but most are kept, the following list highlights what was and wasn't removed:

Anything in black such as AMD Catalyst Install Manager and Discord WEREdeleted during the reset but were easily installed again afterwards. So all steam/origin/epic games games were kept and this reset basically uninstalls and re-installs Windows applications. (Your Anti-Virus are deleted so be sure to reinstall them later on!)

Adobe Flash Player 32 PPAPI	Adobe	32.0.0.363
Adobe Photoshop CC 2019	Adobe Systems Incorporated	20.0.0
AMD Catalyst Install Manager	Advanced Micro Devices, Inc.	8.0.916.0
AMD Software	Advanced Micro Devices, Inc.	20.4.1
Apex Legends	Electronic Arts, Inc.	1.0.3.5
Assassin's Creed II	Ubisoft
Backup and Sync from Google	Google, Inc.	3.49.9800.0000
Battle.net	Blizzard Entertainment
Bendy and the Ink Machine	Joey Drew Studios
Call of Duty Modern Warfare	Blizzard Entertainment
Coloring Game 2	L. Stotch
Conqueror's Blade	Booming Games
Counter-Strike: Global Offensive	Valve
Cuisine Royale	Darkflow Software
Deceit	Baseline
Destiny 2	Bungie
Discord	Discord Inc.	0.0.306
Epic Games Launcher	Epic Games, Inc.	1.1.236.0
Euro Truck Simulator 2		1.31.0.92
Excel	Excel	1.0
Far Cry 5	Ubisoft
Garry's Mod	Facepunch Studios
Google Chrome	Google LLC	81.0.4044.113
Hitman: Absolution	Io-Interactive A/S
Hitman: Sniper Challenge	IO Interactive
House Flipper	Empyrean
Ironsight	Wiple Games
Java 8 Update 251	Oracle Corporation	8.0.2510.8
Java 8 Update 251 (64-bit)	Oracle Corporation	8.0.2510.8
JDownloader 2	AppWork GmbH	2.0
Mad Max	Avalanche Studios
Malwarebytes version 4.1.0.56	Malwarebytes	4.1.0.56
McAfee WebAdvisor	McAfee, LLC.	4.1.1.57
McAfee® Internet Security	McAfee, LLC.	16.0 R23
Microsoft Office Professional Plus 2016 - en-us	Microsoft Corporation	16.0.12624.20382
Microsoft OneDrive	Microsoft Corporation	19.232.1124.0010
Microsoft Visual C++ 2005 Redistributable	Microsoft Corporation	8.0.61001
Microsoft Visual C++ 2005 Redistributable	Microsoft Corporation	8.0.56336
Microsoft Visual C++ 2005 Redistributable (x64)	Microsoft Corporation	8.0.56336
Microsoft Visual C++ 2005 Redistributable (x64)	Microsoft Corporation	8.0.61000
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17	Microsoft Corporation	9.0.30729
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161	Microsoft Corporation	9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17	Microsoft Corporation	9.0.30729
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161	Microsoft Corporation	9.0.30729.6161
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219	Microsoft Corporation	10.0.40219
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219	Microsoft Corporation	10.0.40219
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030	Microsoft Corporation	11.0.61030.0
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030	Microsoft Corporation	11.0.61030.0
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501	Microsoft Corporation	12.0.30501.0
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501	Microsoft Corporation	12.0.30501.0
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.24.28127	Microsoft Corporation	14.24.28127.4
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.24.28127	Microsoft Corporation	14.24.28127.4
Minecraft Launcher	Mojang	1.0.0.0
NVIDIA PhysX	NVIDIA Corporation	9.14.0702
Opera GX Stable 67.0.3575.130	Opera Software	67.0.3575.130
Origin	Electronic Arts, Inc.	10.5.67.39484
Outlook	Outlook	1.0
Paradox Launcher v2	Paradox Interactive	2.0.0.0
PAYDAY 2	OVERKILL - a Starbreeze Studio.
PowerPoint	PowerPoint	1.0
Prominence Poker	Pipeworks Studio
PunkBuster Services	Even Balance, Inc.	0.994
Realm Royale	Heroic Leap Games
Spotify	Spotify AB	1.1.30.658.gf13cde74
Steam	Valve Corporation	2.10.91.91
System Ninja version 3.2.7	SingularLabs	3.2.7
Team Fortress 2	Valve
The Elder Scrolls V Skyrim - Legendary Edition
The Forest	Endnight Games Ltd
The Sims™ 4	Electronic Arts Inc.	1.62.67.1020
Tom Clancy's Rainbow Six Siege	Ubisoft Montreal
Tomb Raider	Crystal Dynamics
Trove	Trion Worlds
UNO	Ubisoft Entertainment
Unturned	Smartly Dressed Games
Uplay	Ubisoft	73.0
War Selection	Glyph Worlds
Warframe	Digital Extremes
WinRAR 5.71 (64-bit)	win.rar GmbH	5.71.0
Word<br><br><br><br><br><br><br><br><br> <br><br>	Word	1.0

My reset took approximately 20 minutes and after a document is created on the desktop which shows a list like this one, detailing what happened during the reset and what applications were changed/uninstalled.

I hope this helped some other people fix the problem and feel free to reply to this post to ask anything and I will try my best to answer 

Please do this troubleshooting at your own discretion