Help My Bluetooth keeps connecting and disconnecting from device manager

Question

Help my Bluetooth keeps disconnecting and reconnecting kn device manager I have a ASRock z270 Killer ali/ac with a Intel core i5  processor the option to turn on or off bluetooth is complety missing in settings and when I go and try to add a new device it says that my computer doesn't have bluetooth it also shows the bluetooth driver connecting and constantly disconnecting all the time with that noise when you plug in or unplug something from your computer its driving me crazy so I tried to reinstall windows and it didn't help at all if someone can please help I would really appreciate it.

Thanks,

Michael

Answer 1

Hi Michael. I'm Greg, an installation specialist, 10 year Windows MVP, and Volunteer Guardian Moderator here to help you.

I'll give all possible steps for troubleshooting Bluetooth in order of priority. Many problems right now are being solved by updating to the latest version so if you want to skip to that step see the Repair Install at bottom:

Try Updating the Bluetooth driver from the PC maker's Support Downloads webpage for your exact model. Install it even if it's the same or newer than the one in Device Manager reached by right clicking the Start button.

Right click Start button to access Device Manager, locate Bluetooth device (if necessary from View tab Show Hidden Devices), on Driver tab see if Roll Back is available, if not try Update Driver, first automatically, then Browse, then Let Me Pick to try all previously installed Drivers.

If these fail Uninstall the Driver, restart PC to reinstall. If the BT driver is not there, access the View tab in Device Manager to "Show Hidden Devices."

Make sure you're pairing correctly as shown here: https://support.microsoft.com/en-us/help/15290/...

See Fixes here which are all working:

https://support.microsoft.com/en-us/help/14169/...

https://superuser.com/questions/1017867/make-wi...

https://answers.microsoft.com/en-us/windows/for...

Try the Bluetooth troubleshooter at Settings > Update & Security > Troubleshoot.

Try turning off Fast Startup at Settings > System > Power & Sleep > Additional Power Settings > Choose what Power buttons do > Change settings that are unavailable > uncheck Fast Startup.

If this is a mic or headset right click Volume icon in System Tray to Open Sound Settings, make sure the correct device is selected for input or output in the dropdown menu.

Then try pairing again, if necessary run the Bluetooth Troubleshooter again.

If this was caused by Windows Updates then you can check which were installed at Settings>Update & Security>Windows Update under Installed Updates, then uninstall them from the link there, and hide with the Hide Updates tool downloaded from here: http://download.microsoft.com/download/f/2/2/f2...

You can also use System Restore to get before the problem began, then check for Updates with the Hide Update tool and hide them: http://home.bt.com/tech-gadgets/computing/how-t...

If this was caused by a Version Update then for 10 days you can roll it back in Settings>Update & Security>Recovery and then hide it until it matures using the Hide Updates Tool which is explained more here:

https://www.howtogeek.com/223864/how-to-uninsta....

If you think the BT adapter has failed, you can replace it easily with a USB nano adapter like this one: https://www.amazon.com/ZEXMTE-Bluetooth-Receive...

Go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki...

Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files. Then continue with the other steps to go over your install most thoroughly.

If nothing else helps you can run a Repair Install by installing the Media Creation Tool and choosing from it to Upgrade Now. This reinstalls Windows in about an hour while saving your files, apps and most settings, solves many problems while also bringing it up to the latest version 1909 which you need anyway and by the most stable method. http://windows.microsoft.com/en-us/windows-10/m....

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

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Answer 2

Thanks for all the help I unfortunately had to replace the motherboard I didnt want a short to burn up my whole gaming rig as you know computer parts are not cheap lol but i have been busy building a new desk and unfortunately just havent had the time to respond back to you I'm sorry about that but after I got the new board installed it was working without having to reinstall windows a 3rd time thank you again for all your help

Sincerely,

Michael S. Snyder