"Microsoft IPP Class Driver" installs by default when attempting to use Brother MFC-J5720DW printer on network, and it prints, but full-page portrait prints end up half-size printed sideways

Question

I find that when using Windows 10 (1903) settings to add a Brother MFC-J5720DW printer available on a network, by default, it installs with "Microsoft IPP Class Driver" as the printer driver.

You can then print, but portrait prints end up half-size and printed sideways, highly unexpected.

Solution:  downloaded and installed the driver kit from Brother, which made it use a different driver, default Microsoft driver seems somewhat broken for use with the printer.

Is this kind of issue where a wrong a defect with driver identification?  I would have expected the printer operation to be effectively plug-and-play.

Answer 1

hi CT. I'm Greg, an installation specialist, 10 year Windows MVP, and Volunteer Moderator here to help you.

Plug n Play does not effectively get full features of the printer including interactive scanning from the printer top to PC, ink levels, etc. This has always required the full printer software always avaiable for modern printers on the manufacturer's website for this purpose.

For your model printer go here:

https://support.brother.com/g/b/downloadtop.asp...

Rather than spending too much more time fiddling I'd simply Clean Install the printer which always works, lasts longer and actually saves time:

1. Power up the printer, if wired unplug it's USB cable from PC.
2. Go to Settings>Apps>Apps and Features to find and Uninstall any printer software.
3. Use one of these methods to remove all of the old printer drivers:

https://www.tenforums.com/tutorials/101274-unin...

https://helpdeskgeek.com/how-to/remove-uninstal...

4. Now type Control Panel in Start Search, open CP, choose Icon View. In Control Panel open Devices and Printers, right click printer to delete Printer and any scanner or fax of the same name. Restart PC.
5. Go to the printer model’s Support Downloads webpage to download and install the latest full software package. Now is also the time to check for any newer printer firmware to install which matters a lot.
6. Extract Printer software, right click Setup file to Run as Administrator. Follow the setup screens closely as you install the software. For USB it should prompt when to plug in the printer.

Older software may need to be installed in Compatibility Mode to run correctly: https://www.groovypost.com/howto/run-old-softwa...

If you have further problems reply back with results of each step.

I hope this helps. Feel free to ask back any questions and let us know how it goes. If you will wait to rate my post until we are done, I will keep working with you until it's resolved.

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Answer 2

I find that when using Windows 10 (1903) settings to add a Brother MFC-J5720DW printer available on a network, by default, it installs with "Microsoft IPP Class Driver" as the printer driver.

You can then print, but portrait prints end up half-size and printed sideways, highly unexpected.

Solution:  downloaded and installed the driver kit from Brother, which made it use a different driver, default Microsoft driver seems somewhat broken for use with the printer.

Is this kind of issue where a wrong a defect with driver identification?  I would have expected the printer operation to be effectively plug-and-play.

Answer 3

Did you end up removing the printer setup and then downloading and installing the full driver download kit for that printer from brother?

That's what I ended up having to do with my J5720DW.  Solved everything.

Answer 4

yes I di I got the uninstaller from brothers site to get rid of everything

Answer 5

I have a brothers mfc  j480dw with the same problem tried fresh install still uses ipp driver can't scan from printer like i could before have to use brothers control center to scan anything.When installing i can scan from printer till it finishes when microsoft uses the ipp driver