Hi Yaek.m and thanks for reaching out. My name is Joseph. I'll be happy to help you out today.
You may try following these steps. Check this article for detailed instructions. It is written by a Windows Support, so it is safe
https://support.microsoft.com/en-ph/help/929833...
I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.
Thank you!