Error when trying to purchase cert for custom domain

Matthew Barrett 116 Reputation points
2021-03-22T15:07:04.357+00:00

I have added a custom domain to my web app but, when I try to purchase a cert for it, I get an error. There is no real description, just default error. I have purchased many certs before without issue, for other domains and I cannot figure why this one will not work? I have a tracking ID, service request id, and a deployment correlation ID from the error if that will help.

Azure App Service
Azure App Service
Azure App Service is a service used to create and deploy scalable, mission-critical web apps.
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  1. Chris Evans 1 Reputation point
    2021-03-30T21:37:24.737+00:00

    We are also encountering a similar issue trying to purchase a standard Azure App Service Certificate - we've also done this several times in the past, but for this particular time we are receiving this error:

    {
        "status": "Failed",
        "error": {
            "code": "CertificateResellerWebService_CertificateCreationError",
            "message": "Failed to create certificate order",
            "details": [
                {
                    "message": "Failed to create certificate order"
                },
                {
                    "code": "CertificateResellerWebService_CertificateCreationError"
                },
                {}
            ]
        }
    }
    

    We have tried this with different users in our directory including the Owner to see if it was related to user permissions, and via both the Classic and Preview blades for creating the certificate. Same result every time.

    Are we able to resolve this via a private message?

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