HEIF image Extension intalled via Microsoft App store still cant open HEIC pictures.

Anonymous
2020-01-17T04:22:25+00:00

I've tried resetting the app.  Windows 10 is fully updated.  Trying to open pictures from external hard drive of HEIC format and it says "We cant open this file."

Windows for home | Windows 10 | Files, folders, and storage

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  1. Anonymous
    2020-02-14T16:07:02+00:00

    What they forget to mention is..... you actually need two extensions for this to work. You need the "HEIC Image Extensions" and "HEVC Video Extension from Device Manufacturer". Install the both and you will be good to go!

    I can't count the number of sites you will visit and none of them will mention the second extension. Actually, the Windows Store does state that the HEVC Video Extensions is required. This extension can be purchased for $0.99. If you just get the HEVC Video Extension from Device Manufacturer, it is the same thing but free.

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  2. Anonymous
    2020-04-04T14:47:03+00:00

    Do you read the question before replying? :(

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  3. Anonymous
    2020-01-17T04:41:44+00:00

    I did install.  Still cant open pictures.

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  4. SD - IA 181.2K Reputation points Independent Advisor
    2020-01-17T04:24:48+00:00

    Hi,
    I am Sumit, an Independent Advisor and a 3 year Windows Insider MVP here to help.

    You need to install HEIC extension in order to view HEIC format files in Photo viewer. Detailed steps:

    https://www.windowscentral.com/how-open-heic-an...

    Disclaimer:
    This is a non-Microsoft website which would provide accurate and safe information. Watch out for ads on the site which are frequently classified as a PUP (Potentially Unwanted Products). There is no need to buy paid products to fix your computers as they do more harm than good sometimes.

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  5. Anonymous
    2020-05-22T16:02:01+00:00

    Very nice. Many thanks.!

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